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Old January 2nd, 2012, 06:47 AM
zdgp zdgp is offline
Senior Member
Cruise Maniac
Join Date: Sep 2005
Location: Back home again in Indiana
Posts: 163

The most significant change we have experienced over the last seven years is the decline in personalized service from the room stewards. This is a direct result of each steward being responsible for more rooms, so he doesn’t have time to be aware of each guest’s preferences and schedule.

On our first HAL cruise, our steward took care of 12 rooms. On our latest HAL cruise, the steward and an assistant had 32 rooms! (It's true that this is only 16 rooms per man, but the the assistant was a trainee who spoke little English, so they worked together on all the rooms.)
2004 Alaska
2005 Panama Canal
2005 Canada
2006 W. Caribbean
2006 Alaska
2007 E. Caribbean
2007 N. Atlantic
2008 Alaska
2008 S. America
2009 Grand Voyage
2009 Canada
2010 N. Atlantic
2011 Grand Voyage
2012 Alaska
2013 Hawaii - S. Pacific
2014 N. Atlantic
2015 Transatlantic

Last edited by zdgp; January 2nd, 2012 at 06:54 AM.
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