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Old January 2nd, 2012, 05:47 AM
zdgp zdgp is offline
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Join Date: Sep 2005
Location: Back home again in Indiana
Posts: 156
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The most significant change we have experienced over the last seven years is the decline in personalized service from the room stewards. This is a direct result of each steward being responsible for more rooms, so he doesn’t have time to be aware of each guest’s preferences and schedule.

On our first HAL cruise, our steward took care of 12 rooms. On our latest HAL cruise, the steward and an assistant had 32 rooms! (It's true that this is only 16 rooms per man, but the the assistant was a trainee who spoke little English, so they worked together on all the rooms.)
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Last edited by zdgp; January 2nd, 2012 at 05:54 AM.
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