View Single Post
  #3 (permalink)  
Old June 27th, 2013, 04:26 PM's Avatar is offline
Join Date: Aug 2011
Location: Ashburn, VA
Posts: 1,763

And here's the latest about this from Lynn Torrent, Carnival's Executive Vice President of Sales and Guests Services.

I loved her comment, "But we can listen and contemplate and we can explain our rationale, and thatís what we want to accomplish."

In short, what they want to accomplish is explaining their rationale!!

To me it says they're going to pretend to listen, make you believe they are contemplating your feedback, and then ignore all that while "explaining" their rationale behind doing what they're doing and not making any changes whatsoever!

Gotta love it!!

Carnival to Agents: ?We Need to Apologize & Listen More?

Travel Agent/Cruise Specialist w/13 yrs exp and 48 Cruises on 11 cruise lines! Favorites: Paul Gauguin - Tahiti: Uniworld River Cruises - Europe; Celebrity Solstice-class ships; Holland America - 12-nights Baltics & Russia; RCCL - 14-nights Greek Isles, Turkey, & Croatia; Holland America - 14-day Alaskan cruisetour; 10-night Canada/New England cruise; 21 days Hawaii w/7-night NCL cruise; Oceania - 25 days in Asia; more than 3 months touring Europe by train. And many all-inclusive resorts!
Reply With Quote