And here's the latest about this from Lynn Torrent, Carnival's Executive Vice President of Sales and Guests Services.
I loved her comment, "But we can listen and contemplate and we can explain our rationale, and thatís what we want to accomplish."
In short, what they want to accomplish is explaining their rationale!!
To me it says they're going to pretend to listen, make you believe they are contemplating your feedback, and then ignore all that while "explaining" their rationale behind doing what they're doing and not making any changes whatsoever!
Gotta love it!!
Carnival to Agents: ?We Need to Apologize & Listen More?