It's very frustrating to have this type of scenario happen. Not the kind of response one wants to hear, is that your complaint will just come back here!!
Do you always book directly with cruise lines? The people who bookk your cruise are order takers,and I honestly feel that if you do book with a cruise specialty agency, it would eliminate most errors,and you have someone being pro active in your corner. If you do continue to book directlery, it can be turned over to a ta shortly thereafter.
Hope in spite of everything, you enjoy your cruise.
Trip, with her book & tea!
Chat Hostess & Board Moderator