View Single Post
  #3 (permalink)  
Old November 9th, 2013, 04:51 PM
cruise planner's Avatar
cruise planner cruise planner is offline
Moderator
Admiral
 
Join Date: Aug 2011
Location: Ashburn, VA
Posts: 1,263
Default

As Trip said, this is why you should always book with an agent and not directly with the cruise line. When you call them, you're talking to someone who works in a call center, is not a certified travel agent, has never been on a cruise, and has usually worked for the cruise line for less than 6 months. Their only job is to sell and their information is extremely limited.

I'm sorry you got the wrong information from the rep you talked to, but unfortunately this is not uncommon for all the cruise lines, not just one. I hear stories about things like this concerning all the cruise lines, so don't think you're immune by booking one of the other ones.

Pete
__________________
47 Cruises & Counting! Favorites: Paul Gauguin to Tahiti: Uniworld River Cruises in Europe; any of the Celebrity Solstice-class ships; Holland America for 12-nights in the Baltics & Russia; RCCL for 14-night Greek Isles, Turkey, & Croatia; Holland America for 14-day Alaska cruisetour; 10-night Canada/New England cruise; 21 days in Hawaii including a 7-night NCL cruise; Oceania for 25 days in Asia; & 3 months touring Europe by train. And many days spent in all-inclusive resorts!
Reply With Quote