We always make sure our luggage is on the transport bus from the hotel/airport to the ship before we board. That way WE know for SURE that it is enr to the ship...did you do this? They do inform guests that it is up to you to make sure this happens...
8/92 Mex. Riv. Commodore
9/98, 9/00, 9/02 & 7/04 Caribbean - Paradise
10/00, 08/05 Pac. Wtrs. Holiday, Monarch
04/06 Hawaii - Celebrity Summit
09/07 Alaska - Celebrity Summit
07/09 Western Caribbean RCCL Liberty of the Seas