Originally Posted by crusin' fool
Is there one special someone who made your cruise extra special? [...] I mean someone who really went the exra mile.
Tina, front office staff on the Maasdam. She was the one who finally
took us seriously when we were stuck in a room that was over 80 degrees (see my post "HAL Lost Customer"), actually came to our room with a thermometer, and found us another room, whereas the previous woman (whose name I've blessedly forgotten) just told us to wait a few more hours more (it had been days like this) until the room cooled down.
Tina was a godsend who saved our cruise from being a total disaster.