Originally Posted by sharonious
My husband and I have cruised on RC (Brilliance, Radiance, Mariner), Celebrity (Galaxy and Summit) and Holland America (Westerdam). It is personal, but we tear up HAL ads when they come. Will never cruise with them again (oh, well, barring the most fantastic bargain ever). They have this thing about serving each person in cafeteria personally. It takes an hour or so to have a simple lunch. Long lines. Celebrity does the carrying of tray to your table in cafeteria and is upscale, for sure, but you can serve yourself in cafeteria for breakfast and lunch. Helpful and friendly crew. More beautiful ships. Oh, and sorry to say, but younger retirees and families on Celebrity (generally, of course). Also, the Westerdam is not old but it surely was dreary. That's our take. You decide and enjoy! ........
We were on Holland America's Oosterdam and never experienced what you did. We served ourselves most of the time...except for the 'roasted' meats, etc.
But with all the 'virus' going around, people NOT washing their hands, etc. we are most happy to have 'gloved' attendants serve us. The Oo is a beautiful beautiful ship...and the service was OUTSTANDING in everyway. We never experienced long lines anywhere for any venue.
We believe it's
First: The training of the Captain, staff and crew. They MAKE the difference on a cruise ship. If they are warm, friendly and make you feel welcome. Your whole outlook is improved.
Second: The actual cruise ship...decor, on board entertainment, etc. If you have lousy service, even the most beautiful ship, and excellent food will leave a bad taste.
We were on RCCI Radiance of the Seas when she was new (in service only a year) We cruised to Alaska...the ship was Beautiful in everyway, and we reserved an expensive suite. Did we have a good time?..Yes...A great time? NO...The service and general attitude of the staff was lousy...the worst we'd ever had. The food was generally ok...(but that's a subjective opinion, because food preference is very personal)
Later, we cruised on RCCI's Monarch of the Seas...a much smaller older ship...we had a tiny cabin...no Veranda...BUT, enjoyed the food and service much more. For example, the service for our tiny outside cabin was superior...we found the staff upbeat and friendly, and we had a great time.
We've cruised Celebrity several times, and became very brand loyal for awhile...that is, until we sailed Holland America. Then within our personal experience we were able to compared the two cruise lines.
We found Celebrity's service IS generally good. The food is not bad...but on a longer cruise a little boring...(FOR US that is)
We've come to prefer the service and food on Holland America.