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  #1 (permalink)  
Old June 7th, 2004, 08:17 PM
MOS4323
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Default NCL Complaints

Can someone tell me where to write to NCL. I went to their website and don't see an email contact for customer service so I guess a mailing address will do. I have a slight bone to pick with them.

Thanks
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  #2 (permalink)  
Old June 7th, 2004, 09:13 PM
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Default Re: NCL Complaints

Save your breath, they won't respond in most cases. I found their customer relations to be sorely lacking.
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Old June 8th, 2004, 01:57 PM
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Default Re: NCL Complaints

I agree with Chuck. If you really want to though...give it to your TA and ask that they send it to their DSM (District sales manager) Its worth a shot.
Happy sailing,
Sea angel

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Old June 8th, 2004, 04:48 PM
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Default Re: NCL Complaints

Hi MOS,
Here is their address, I hope you get some satisfaction with your complaint.

Norwegian Cruise Line
7665 Corporate Center Drive
Miami, FL 33126

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Old June 8th, 2004, 07:29 PM
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Default Re: NCL Complaints

If you want to get their attention...send it to the top....don't start at the bottom.
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Old June 9th, 2004, 06:49 AM
MOS4323
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Default Re: Re: NCL Complaints

Donna, thanks for the address.

I'm certain the only satisfaction I will get is to make my opinions known, but I feel if I should at least document my opinions.
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Old June 9th, 2004, 11:10 AM
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Default Re: NCL Complaints

I am curious, what complaints?
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Old June 10th, 2004, 07:23 AM
MOS4323
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Default Re: Re: NCL Complaints

Not enough to ruin my cruise or to ask for compensation, but I had some very bad food and service in Impressions and Cagney's restuarants (which I wasn't expecting based on reviews I had read) and also rude bartenders in Spinnakers.

At issue was the handling of my request to remove one of the service charges ($10 of the total $70). It was finally done as I perserved, but told I was wrong to do this and had to go through a lengthy verbal and written justification which was followed up with a phone message in my room that I was wrong and they would contact me again. They never did of course. I am concerned with their general attitude with customer complaints.

However, I did enjoy my cruise and the food and service in Le Bistro and Bamboo were outstanding (they received much more than the $10 in additional tips as did some very nice bar servers!) It's a beautiful ship and the spa and fitness centers were great, too.
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