Go Back   CruiseMates Cruise Community and Forums > Cruise Deals. Cruise Questions and Answers! > Ask CruiseMates Staff
Register Forgot Password?

Ask CruiseMates Staff Got a question? Our staff will do its best to help.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old October 21st, 2004, 07:40 PM
Junior Member
Beginner
 
Join Date: Oct 2004
Posts: 1
Default Cruise Agents vs Self Booking

I want to get the pros and cons to booking with an Agency verses booking directly with a cruiseline.


I have had one experience with an agency (just recently) and it has been a nightmare.
Making a long story short I have been told documents will not be issured until 7-10 days before the cruise. Booked February.

I just feel I am paying fees to an Agency who seems to deal in Bulk bookings and gives No customer service.

I have been thinking of canceling but again I have no informtaion to go on- no documents recieved- they have yet to send anything other than confirming my payment in full with insurance.

Have any of you had Bad expereinces like this and how did you handle it.

Would any of you complain about a company like this?
If so where?

It is a small company(out of state from me) and the owner is the one who is being so Lazy(my opnion).

I just feel I will Never go with an Agency again!

Why,??? Because I keep getting people who can not give me direct answers when I call, who tell me they will get back to me(several hours later and then give me info to contact someone else) or Never answers my emails. (I booked online via email).

Thank you all for helping me.


Jeremy
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old October 21st, 2004, 08:04 PM
Mike M's Avatar
Administrator
Admiral
 
Join Date: Jul 2004
Location: You're Looking At Me
Posts: 24,039
Default Re: Cruise Agents vs Self Booking

Wintery,
Receiving documents 7-10 days before sailing is "normal". Unless you have air arrangements through the cruise line, then you should receive the air portion at least 30 days before sailing. I have received documents anywhere from 60 days to 3 days before sailing. I have never booked directly through the cruise line because a good TA can beat that price and give you better service.

If you feel you aren't getting good service from an agent or agency, tell them and then find another one.

One other thing. You really don't need documents to sail. As long as you have a booking number and valid identification you can show up at the pier, get your tags and cabin number from the luggage handlers and then proceed to check-in. You can pre-register and pre-book your shore excursions online. Documents are wonderful to receive but are not a requirement.

Take care,
Mike

__________________
Cruisemates Community Leader/Moderator

"There is a great difference between being well traveled and just having been to many places." ~Me

"Fear is the assassin of dreams." ~Me
Reply With Quote
  #3 (permalink)  
Old October 21st, 2004, 09:01 PM
Kuki's Avatar
Moderator
Admiral
 
Join Date: Aug 2000
Location: Right here :)
Posts: 22,489
Send a message via AIM to Kuki
Default Re: Cruise Agents vs Self Booking

Not quite sure why you want to complain about this travel agent??

They sent you a confirmation of your booking, and said they'll send you the cruise documents when they get them (which as Mike said 7 -10 days prior is what the cruise lines call normal).

The cruise lines create the documents, and then send them to the TA. The TA checks them, then sends them out. The travel agent has no say in when the documents are sent to them.

With your booking # you should be able to go on the cruise line web site, and pre-register immigration information etc. as required. And on some lines, even pre book your shore excursions.

Unless you've had questions and the travel agent isn't responding to them, I'm not certain what else you want them to do.

__________________
Kuki
Reply With Quote
  #4 (permalink)  
Old October 22nd, 2004, 08:17 AM
Senior Member
Admiral
 
Join Date: Jun 2002
Location: Palmer, Massachusetts
Posts: 12,716
Default Re: Cruise Agents vs Self Booking

the TA has no control of when you get your documents, it all depend upon when the cruise line sends them out. 7-10 days before departure is common.
Are you telling us that your agency is charging you a service fee to book your cruise? Or is your TA doing all the "leg-work"for you for nothing but the commission??
Do you know your TA's name or are you just calling the agency? It makes a huge difference. You need to speak to your specific agent-she/he will be familiar with and will have the details on your particular cruise and will give you answers. He/she may not get back to right away , but they will get back to you. That's how they stay in business, its all about the service.
Reply With Quote
Reply

Bookmarks

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cruise agents danskerlady Ask CruiseMates Staff 4 March 9th, 2007 07:33 AM
On line Cruise agents dhornick Carnival Cruise Lines 3 January 3rd, 2007 08:02 PM
Cruise Agents Verna Vanderveldt Chit - Chat for Cruisers 6 January 21st, 2004 05:08 PM
cruise agents luv2cruz Princess Cruise Lines 2 July 4th, 2003 09:39 PM
cruise agents Karen Ask CruiseMates Staff 1 April 18th, 2001 03:25 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 12:35 AM.
design by: Themes by Design



Search Engine Friendly URLs by vBSEO 3.6.1