I want to get the pros and cons to booking with an Agency verses booking directly with a cruiseline.
I have had one experience with an agency (just recently) and it has been a nightmare.
Making a long story short I have been told documents will not be issured until 7-10 days before the cruise. Booked February.
I just feel I am paying fees to an Agency who seems to deal in Bulk bookings and gives No customer service.
I have been thinking of canceling but again I have no informtaion to go on- no documents recieved- they have yet to send anything other than confirming my payment in full with insurance.
Have any of you had Bad expereinces like this and how did you handle it.
Would any of you complain about a company like this?
If so where?
It is a small company(out of state from me) and the owner is the one who is being so Lazy(my opnion).
I just feel I will Never go with an Agency again!
Why,??? Because I keep getting people who can not give me direct answers when I call, who tell me they will get back to me(several hours later and then give me info to contact someone else) or Never answers my emails. (I booked online via email).
Thank you all for helping me.