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  #1 (permalink)  
Old December 1st, 2004, 08:21 AM
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Default Port Charge Compensation

I went on a Royal Caribbean Cruise(Grandeur of the Seas) in May 10 2004.The Private Island port was cancelled and not replaced with another port. I have written to the Customer Service at Royal Caribbean 5 times about Port charge compensation and have received no response. Does anyone know if I am entitled to compensation or who I can contact to get resolution.
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  #2 (permalink)  
Old December 1st, 2004, 08:27 AM
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Default Re: Port Charge Compensation

If it's their own private island there may not have been any port charges involved.
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Old December 1st, 2004, 01:42 PM
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Join Date: Aug 2000
Posts: 7,346
Default Re: Port Charge Compensation

No port charges as they own the place. You are not entitled to a refund even if it were a scheduled public port as stated in your contract but often the lines will try and do something just for better public relations.

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