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Old April 23rd, 2005, 12:42 PM
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When I log on and go to edit my profile an error message appears saying I am not logged in Help ?

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Old April 23rd, 2005, 06:20 PM
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Hi Mocsa,
Once you get to the boards, at the top of the message, you will see "login", you need to click that to log in before it will let you edit your profile, so give that a try.

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Old April 24th, 2005, 09:04 AM
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Donna

Yes I do log on that way, however when i go to my profile and click edit, the error message appears saying to log on and this is not my profile, any more help?

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Old April 24th, 2005, 11:31 AM
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I have sent an email to your email address of record. If you do not receive it please contact me at mmastell at cruisemates.com.

You can also get my address by clicking on my name in this post.

Take care,
Mike

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Old April 24th, 2005, 01:16 PM
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Mike

Thanks foe the e-mail, I have tried the new password but the problem still exists. any other suggestions

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Explorer OTS Feb 09
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Old April 24th, 2005, 09:57 PM
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Mocsa:

Do you have a firewall, or other type of security program that was recently installed? You may need to adjust settings to allow you to access the profile. This could cause a problem.

You can clear your cookies. You can do this from Internet Explorer by clicking Tools, Internet Options, Delete Cookies.

You can also check and make sure the date and time of your system is correct. There have been problems when the system time has been off by a large time frame.

I hope this helps. I did log on earlier with your new password and was able to access your profile so there is something in your system that is preventing you from getting at the profile.

I do hope clearing the cookies or one of the other changes fixes the problem.

Take care,
Mike

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Old April 25th, 2005, 04:30 PM
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just checking the clock

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