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Old May 6th, 2009, 05:32 PM
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Default Filing a claim against Carnival for lost luggage

Is there any way I can recover my financial losses from Carnival since they lost my luggage upon debarkation? I purchased an excursion that included them taking my luggage with me to Pearl Harbor and then dropping me off at the airport. They could not find my luggage before leaving for the excursion. It was properly tagged and placed outside my door the night before debarkation. They claim that since I did not buy the insurance they are limited to $50 in liability. however, I had to buy clothes while on the island of HI after my cruise, and they still have no information on my luggage 17 days after the ship docked and we got off. this is clearly their fault, as the luggage was in their possesion the night before i left (i saw the guy load it onto the cart). I think it's crazy that they make you buy insurance against their mistakes, and think that they should be liable to replace the contents whether or not i purchase their insurance. can i take them to any kind of court? is there any legal recourse at all?

thanks for your info.
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Old May 6th, 2009, 06:17 PM
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Join Date: Jul 2004
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Carnival will give you a run around but I would continue to press the issue up the chain of command. Go from Supervisor to their Supervisor and up to executive management.

I would also check with your homeowners insurance and your credit card company to see what coverage they may provide in regard to your lost baggage.

Good luck,
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Old May 7th, 2009, 10:54 AM
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Join Date: Jun 2002
Location: Palmer, Massachusetts
Posts: 12,716

oh boy thats a tough one. Like the airlines, if the cruise lines loose your luggage they are only responsible for a limited amount of money, that is what baggage insurance is for. You might be out of luck on that one, its definately worth writing a nice letter up the chain of command at Carnival.
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