Go Back   CruiseMates Cruise Community and Forums > Cruise Deals. Cruise Questions and Answers! > Ask CruiseMates Staff
Register Forgot Password?

Ask CruiseMates Staff Got a question? Our staff will do its best to help.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old May 6th, 2009, 05:32 PM
Junior Member
Passenger
 
Join Date: Mar 2009
Location: virginia
Posts: 27
Default Filing a claim against Carnival for lost luggage

Is there any way I can recover my financial losses from Carnival since they lost my luggage upon debarkation? I purchased an excursion that included them taking my luggage with me to Pearl Harbor and then dropping me off at the airport. They could not find my luggage before leaving for the excursion. It was properly tagged and placed outside my door the night before debarkation. They claim that since I did not buy the insurance they are limited to $50 in liability. however, I had to buy clothes while on the island of HI after my cruise, and they still have no information on my luggage 17 days after the ship docked and we got off. this is clearly their fault, as the luggage was in their possesion the night before i left (i saw the guy load it onto the cart). I think it's crazy that they make you buy insurance against their mistakes, and think that they should be liable to replace the contents whether or not i purchase their insurance. can i take them to any kind of court? is there any legal recourse at all?

thanks for your info.
-Jean
__________________
live. laugh. love. cruise.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old May 6th, 2009, 06:17 PM
Mike M's Avatar
Administrator
Admiral
 
Join Date: Jul 2004
Location: You're Looking At Me
Posts: 23,756
Default

Carnival will give you a run around but I would continue to press the issue up the chain of command. Go from Supervisor to their Supervisor and up to executive management.

I would also check with your homeowners insurance and your credit card company to see what coverage they may provide in regard to your lost baggage.

Good luck,
Mike
__________________
Cruisemates Community Leader/Moderator

"There is a great difference between being well traveled and just having been to many places." ~Me

"Fear is the assassin of dreams." ~Me
Reply With Quote
  #3 (permalink)  
Old May 7th, 2009, 10:54 AM
Senior Member
Admiral
 
Join Date: Jun 2002
Location: Palmer, Massachusetts
Posts: 12,716
Default

oh boy thats a tough one. Like the airlines, if the cruise lines loose your luggage they are only responsible for a limited amount of money, that is what baggage insurance is for. You might be out of luck on that one, its definately worth writing a nice letter up the chain of command at Carnival.
Reply With Quote
Reply

Bookmarks

Tags
baggage, call, carnival, celebrity, claim, cruise, debarkation, filing, insurance, insured, line, lines, lost, luggage, return, suitcase

Similar Threads
Thread Thread Starter Forum Replies Last Post
lost luggage tallee Carnival Cruise Lines 7 August 2nd, 2004 07:29 PM
Lost luggage Janelle Goguen Princess Cruise Lines 12 February 24th, 2004 01:10 PM
Lost luggage Marybet Royal Caribbean International 1 December 10th, 2003 09:28 PM
lost luggage Marybet Ask CruiseMates Staff 8 December 10th, 2003 02:36 PM
how do you claim luggage? Cynthia Alaska 1 May 3rd, 2002 08:43 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 02:02 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1