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-   -   Booked junior suite and was given handicapped js (smaller balcony). Help!!! (http://www.cruisemates.com/forum/ask-cruisemates-staff/398728-booked-junior-suite-given-handicapped-javascript-smaller-balcony-help.html)

mattkay September 9th, 2013 10:53 PM

Booked junior suite and was given handicapped js (smaller balcony). Help!!!
 
Hello, and thanks in advance for answering. Travelocity (my mistake) mistakenly booked me for a handicapped accessible junior suite on the Liberty of the Seas in December. Payment day is in 3 days. They acknowledge it is their fault, but the ship is now close to full. The only room they can move my family to is a larger, more costly one, and honestly, I don't feel that should be my responsibility. It was their mistake. I was fine with the JS balcony and room size.

Problem is I am travelling with family and the WHOLE idea behind a JS was for the balcony which says (depending on site) 94-101 sq ft. It fits our WHOLE family.
The handicap accessible balcony is only 65 sq ft.

Despite it is ENTIRELY Travelocity's mistake/oversight, my family has to travel in this particular window of time.

What to do?:x

bonnyprincecharlie September 10th, 2013 10:37 AM

Suggest you check Travelocity disclaimer and any warranty they offer or if they will give you an upgrade. If you accepted the handicapped suite already you may be under contract obligations.

storybookcruises.com September 10th, 2013 02:44 PM

As you stated, booking with Travelocity - big mistake.

Unfortunately, now you're stuck. Your only recourse is to talk to your agent since they are the ones who control the reservation. Talking to the cruise line will do no good as they will refer you back to the agent.

I would suggest calling Travelocity and demanding to speak to a supervisor. Keep in mind that the people who answer the phone work in a call center, are not certified travel agents, and do absolutely nothing but sell. When talking to the supervisor, if they can't help you to your satisfaction, then demand to speak to their supervisor.

Hopefully, you'll get someone who can help you since, as they admitted, it was their fault in the first place.

First, they cannot book a non-handicap person into an accessible cabin as they have to submit a form to RCCL showing the reason why the passenger needs that cabin. If they fail to submit the form, RCCL can and will move the passengers out of that cabin. If they submitted the form and lied about why the passenger needs it, then the passenger could end up paying the consequences.

As for the balcony, obviously I don't know the cabin you wanted versus the cabin you got, so I can't comment on the size of the balcony. But almost always, except in unusual situations where the cabin is a unique configuration or in a unique location, the balcony for a handicap accessible cabin is the same size or bigger than the same type of cabin that is non-accessible.

But this is one of the major reasons why it's always best to book with a reputable agent than these large online sites since the booking agents do not know or care about anything except selling.

Pete

Donna September 10th, 2013 06:16 PM

Please, keep us posted and let us know what the agent you are working with will do for you. IMHO, they should move you to the larger suite and their cost or at least offer it for a few $ more and eat the difference?? After all, like you mentioned, it was their fault...Best of luck...

NexCruise September 23rd, 2013 03:31 PM

Agree with Pete. Hope it works out for you.


Quote:

Originally Posted by cruise planner (Post 1484351)
As you stated, booking with Travelocity - big mistake.

Unfortunately, now you're stuck. Your only recourse is to talk to your agent since they are the ones who control the reservation. Talking to the cruise line will do no good as they will refer you back to the agent.

I would suggest calling Travelocity and demanding to speak to a supervisor. Keep in mind that the people who answer the phone work in a call center, are not certified travel agents, and do absolutely nothing but sell. When talking to the supervisor, if they can't help you to your satisfaction, then demand to speak to their supervisor.

Hopefully, you'll get someone who can help you since, as they admitted, it was their fault in the first place.

First, they cannot book a non-handicap person into an accessible cabin as they have to submit a form to RCCL showing the reason why the passenger needs that cabin. If they fail to submit the form, RCCL can and will move the passengers out of that cabin. If they submitted the form and lied about why the passenger needs it, then the passenger could end up paying the consequences.

As for the balcony, obviously I don't know the cabin you wanted versus the cabin you got, so I can't comment on the size of the balcony. But almost always, except in unusual situations where the cabin is a unique configuration or in a unique location, the balcony for a handicap accessible cabin is the same size or bigger than the same type of cabin that is non-accessible.

But this is one of the major reasons why it's always best to book with a reputable agent than these large online sites since the booking agents do not know or care about anything except selling.

Pete


Snoozeman September 23rd, 2013 03:56 PM

Was this a late booking? Did you not check your cabin location when you booked? I believe even Travelocity allows changes if made within first few hours or days. They are not obligated to do anything for you at this point.


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