Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Carnival Cruise Lines
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old August 14th, 2004, 11:52 PM
helicopter22
Guest
 
Posts: n/a
Default wrong room held .. no travel agent on weekend

A couple of days ago I booked two rooms for my family Cat. 8C on the Valor for June 5th. I called icruise back a couple of hours later and had them hold a triple (Cat. 8C) for my grandsons other grandparents. Needed the room held while grandmother talked to grandfather to make sure that was also what they wanted. Agent at icruise said he put hold on the room until I called him back to confirm for certain. I called icruise back within one hour put the deposit on the triple for other grandparents (room right next door to ours which is what we wanted). Today when I saw them as I was handing them the emailed confirmation I noticed that while the price was correct for 8C they had actually given them a 4E (across from us). This really upset all of us. I called icruise immediately to have them correct this matter (I pulled up on the computer and found that the triple next to us is still available). I still have not received a call back, thinking since maybe it was later on a Sat. night when I discovered the mistake they must be gone for the weekend. This is really upsetting to us since there are only 3 other triples available in this cat. left and none our close to us. Has anyone ever had this happen and how was it corrected? If the triple is gone on Monday I thought - well we will move our Cat. 8 to another double (but must have 4E across from it since grandkids will be in it) but there don't show to be any doubles available next to any triple in that Cat. left. Very upsetting.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old August 15th, 2004, 12:40 PM
Senior Member
Admiral
 
Join Date: Aug 2000
Posts: 7,373
Default Re: wrong room held .. no travel agent on weekend

Call CCL directly and book the room and then get your TA to take over the booking and change out of that inside. That is one weay to ensure that you get it. Either that or keep calling your agent until someone responds and confirms they have a hold on that specific cabin for you.
Jim

__________________
24 cruises and counting!
Reply With Quote
  #3 (permalink)  
Old August 15th, 2004, 01:22 PM
helicopter22
Guest
 
Posts: n/a
Default Re: wrong room held .. no travel agent on weekend

Jim, since I have already put down my deposit won't Carnival require another one to hold it?
Reply With Quote
  #4 (permalink)  
Old August 15th, 2004, 02:32 PM
Senior Member
Admiral
 
Join Date: Apr 2004
Location: Texas Y'all
Posts: 1,196
Default Re: wrong room held .. no travel agent on weekend

you should be able to cancel with the TA for a full refund if your cruise is not til next June... unless there is a AGENCY cancellation fee in small print....
Reply With Quote
  #5 (permalink)  
Old August 15th, 2004, 07:14 PM
Senior Member
Admiral
 
Join Date: Aug 2000
Posts: 7,373
Default Re: wrong room held .. no travel agent on weekend

Yes, you would have to put down a deposit with CCL. You agent would then be able to get your deposit back for the other room and apply it to the new cabin. I would not recommend you do this in any normal sense of booking but if you feel that you MUST get this cabin immediately to ensure you get it then that would be the way to do so. It's rather messy to do it that way though I do admit but it could be done. I would not be too happy with your TA at the present time if they messed up that badly but that is something that you need to work out with them as a communications mis-step.
Jim

__________________
24 cruises and counting!
Reply With Quote
Reply

Bookmarks

Tags
agent, cabin, cruise, travel, wrong

Similar Threads
Thread Thread Starter Forum Replies Last Post
What do you find a better deal for booking, online travel agent or Carnival agent? zanemoseley Carnival Cruise Lines 10 August 27th, 2010 04:33 PM
My Weekly Blog- When is a travel agent a travel agent Kuki Carnival Cruise Lines 1 January 28th, 2009 01:48 PM
My Weekly Blog- When is a travel agent a travel agent Kuki First-Time Cruisers 0 January 28th, 2009 12:58 PM
Weekly Blog - When is a Travel Agent a Travel Agent Kuki Chit - Chat for Cruisers 0 January 28th, 2009 12:57 PM
Travel Agent Booked Wrong Cabin Nanni Ask CruiseMates Staff 3 April 5th, 2004 08:04 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 03:24 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1