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-   -   Carnival PVP (http://www.cruisemates.com/forum/carnival-cruise-lines/388859-carnival-pvp.html)

Aerogirl April 15th, 2012 01:50 PM

Carnival PVP
 
Does anyone here use a Carnival PVP? If so can you tell me the advantages?

[edited by moderator - we would not allow a travel agent to solicit business here and so we can't allow Carnival PVPs to do the same - sorry!]

Master Chief April 15th, 2012 02:17 PM

We use ***edited by moderator**. She has always been good to us. Have used her for last 8 cruises. Good luck.

Aerogirl April 15th, 2012 03:08 PM

Thanks Thom!

Queen of Oakville April 15th, 2012 03:53 PM

Thom I would love to hear more about what your PVP has done for you? Would you recommend that over a generic TA?

I find, lately, that everytime I visit the carnival website, I get a phone call or email from a PVP. It's good marketing on their part, but feels a little stalkerish to me.

Snoozeman April 15th, 2012 07:02 PM

Does your PVP send you a gift on every sailing?

Master Chief April 15th, 2012 08:21 PM

Quote:

Originally Posted by Queen of Oakville (Post 1425120)
Thom I would love to hear more about what your PVP has done for you? Would you recommend that over a generic TA?

I find, lately, that everytime I visit the carnival website, I get a phone call or email from a PVP. It's good marketing on their part, but feels a little stalkerish to me.

OK, here is what I can say. The last time I used a TA was before I retired in 2004 and that was our company TA that arranged all travel (business and personal) for us. After we moved to Florida in 2006, I called Carnival about something (I can't remember what it was; guess old age is finally creeping in;)). I taked to Pat Braun and found her to be most helpful. I am over 55, retired military, Florida resident and a past Carnival cruiser. She is always sure to cover all bases when we discuss cruises, and always makes sure we get the best rates. The discount categories listed above vary in pricing from day to day. Sometimes one or two are cheaper than another. She always gives all the prices and then we decide on what we want to book.

And to answer Snoozeman,as far as her sending us any goodies, she usually gets us a bottle of wine in the room on embarkation but not always. And since we are Platinum, we get the in room goodies during the cruise. In addition she calls from time to time with great deals on short notice cruises, usually leaving within the week. We haven't done one yet but may do so next year.

Since we haven't used a TA since retirement I really can't say if that would be better than using a PVP. IMHO, we have been satisfied with our PVP so that's who we use.

Didn't mean to be so long winded but I wanted to touch all our bases in the answer.

That's my story and I'm sticking to it:-D

Queen of Oakville April 16th, 2012 11:17 AM

Thanks Thom - your reply is helpful.

Do you think you get extra perks (eg. OBC or upgrades) from your PVP that you might not get from a TA.

To me the advantage of a TA is that they can help you accross all cruise lines. My TA is wonderfully helpful, but her agency does not give a lot in the way of OBC. I'm wondering if I should work with a PVP to get OBC or other perks and then transfer to my TA. [I know I can, but I'm wondering if I should]. And I wonder if a PVP would be less likely to give perks or even work with me, if I routinely transfer to a TA after booking.

Master Chief April 16th, 2012 02:58 PM

The phone number for my PVP was edited out (I understand why). But you can send me a personal note.

Kuki April 16th, 2012 04:52 PM

Quote:

Originally Posted by Master Chief (Post 1425267)
The phone number for my PVP was edited out (I understand why). But you can send me a personal note.

Yup :) .. and anyone wanting to respond to the poster's question can feel free to do it via DM or Email.

I will say, I don't really get it. While no doubt there are some decent PVPs, I would never want to book with someone who works directly for the cruise line, instead of for me.

That said, there's also bad travel agents.

I'd also never book my cruise with a corporate travel agent. Often they, like PVPs, have never been on a ship.

Find a great travel agent, who specializes in cruises, and is CLIA certified (which PVPs are not), and you'll be "in love"... and if anything goes wrong you have someone representing your interest instead of Carnival's.

Fact is NO PVP can offer a better deal than any travel agent. Most travel agents offer the exact same deals (because of Carnival's policy not allowing discounting). Many agents will offer some other incentives.

If ANY travel agent is quoting higher than cruise lines rates, RUN away!!

Trip April 16th, 2012 05:19 PM

This question has gone back and forth for years now,and, honestly I still don't get it. What exactlly does a PVP do for a client, that a good travel agent, wouldn't do and more?

Master Chief April 16th, 2012 05:54 PM

In responding to both Kuki and Trip, you are absolutely correct. No PVP can offer a better price than a TA. But on the other hand, no TA can offer a better price than a PVP. TAs can ( and most do) offer other incentives. I guess it all comes down to who you feel comfortable with. As for me, until my PVP does me wrong, I will stay with her. :-)

Kuki April 16th, 2012 06:34 PM

Quote:

Originally Posted by Master Chief (Post 1425301)
In responding to both Kuki and Trip, you are absolutely correct. No PVP can offer a better price than a TA. But on the other hand, no TA can offer a better price than a PVP. TAs can ( and most do) offer other incentives. I guess it all comes down to who you feel comfortable with. As for me, until my PVP does me wrong, I will stay with her. :-)

Absolutely.. if you're happy, I wouldn't tell you not to be :)

Awhile back I wrote an article about how a PVP called me because I had visited the Carnival web site. So, they are obviously being given contact leads by the company, which if I were a TA I'd be livid about.

Secondly, the PVP who called me, after I told them I have an agent, went on to tell me they could get me better deals than a travel agent could. FLAGRANT LIE.

After the article appeared I did get an email from Carnival telling me that is against company policy.... but they obviously hadn't told the PVP.

I HATE any type of telephone soliciting, and think what Carnival is doing, tracking customers, and then soliciting by telephone is unethical.

As I said, there's no doubt there are some good PVPs. But they are not trained, and there's no requirement for them to have cruised for them to be hired.

Though Carnival is a member of CLIA, their pvps are not required to take the program from CLIA which would make the accredited cruise counsellors. So, imho that makes most of them much less knowegable than those who are trained as more than sales people.

One thing that exists is people often mistakenly think the services of a travel agent are going to cost them extra. They are paid by the cruise lines, with NO extra cost to the customers.

Cruise lines refer to travel agents as their "travel partners" when talking to them. Then they take active steps to cut their "travel partners" out of the game by soliciting clients from their web site visits. That just sticks in my craw.


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