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Old July 13th, 2002, 12:23 AM
lougee1043's Avatar
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Join Date: Nov 2001
Posts: 541
Default b & b in vancouver makes good on botched reservaton

back in january i made a reservation at the west end guest house for the nite prior to our zaandam sailing.

today i wrote to reconfirm and the b & b acknowledged booking the reservation on the wrong date and there, are of course, no other rooms available. the innkeeper offered us a complementary
reservation at a nearby hotel for the nite as well as an offer to join him for the breakfast on sunday.

i had to take a moment to post this because we have all run into various problems that are met with callous indifference and with no offer of resolution


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