b & b in vancouver makes good on botched reservaton
back in january i made a reservation at the west end guest house for the nite prior to our zaandam sailing.
today i wrote to reconfirm and the b & b acknowledged booking the reservation on the wrong date and there, are of course, no other rooms available. the innkeeper offered us a complementary
reservation at a nearby hotel for the nite as well as an offer to join him for the breakfast on sunday.
i had to take a moment to post this because we have all run into various problems that are met with callous indifference and with no offer of resolution