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Old March 23rd, 2005, 11:26 AM
David Starkey
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Default Infinity cancels sailing

The March 27th sailing of the Infinity has been cancelled due to beaing wear in the propultion system.
This problem has been an ongoing problem(with this class of ship) before the ship ever left the yard and the problem is still not solved.
The ship will have to be drydocked and will return to service April 6th.

Having had this problem occur twice on different Infinity sailings that I have been booked, I don't sail her anymore.

Best wished to those of you that have to change your cruise..
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  #2 (permalink)  
Old March 23rd, 2005, 01:14 PM
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Default Re: Infinity cancels sailing

The Sept 10 sailing of Summit was cancelled last year and the Sept 17 sailing was 3 days late because it took 10 days to sail Summit down from Vancouver to San Francisco , fix the bearing problem and get the ship back to Vancouver. It seems Celebrity actually prepositions the repair parts in the nearest ports that can handle the repair and they have done it so many times they can effect the repair in 6 days.
The good part about it is that the crew spent 10 days, polishing, painting, varnishing, washing, shampooing and otherwise "spiffing up" everything on the ship. I have now learned to check the last time one of these ships had a problem and book immediately thereafter.
It takes a year or so for the problem to reoccur and the ship is in great shape right afterwards.
Over the years the Millenium Class ships have all had a problem and now similar problems are apparently hitting Carnivals shipps that use a pod system.
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Old March 23rd, 2005, 04:52 PM
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Default Re: Infinity cancels sailing

Yup.. the excessive wear on these bearings is what's been hampering all these M class ships.

Unfortunate for those booked, for sure! But Celebrity is giving everyone booked on the cruise a full refund (naturally), and a free cruise up to 10 days in length to be used in the next year.

They don't state it, but I will bet they'll also be picking up the cost of changing airline bookings as well.

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Old March 24th, 2005, 07:32 AM
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Default Re: Re: Infinity cancels sailing

Sounds like Celebrity is being a bit more generous to these poor folks than NCL was to us when our cruise was cancelled due to mechanical problems last year.

Our cruise was cancelled a month out ( not just a few days away) still what they offered seemed pretty poor to me.

I wonder if Celebrity gets (or got) any compensation from the company who sold them these propulsion systems?
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Old March 24th, 2005, 08:48 AM
David Starkey
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Default Re: Infinity cancels sailing

Celebrity is in litigation with the shipyard and engine maker at this time(since 2003), but nothing has been settled.
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Old March 25th, 2005, 11:46 AM
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Default Re: Infinity cancels sailing

PapaBill You're correct about it takes a year for the problem to reoccur. We were on Infinity's South American cruise Buenos Aires to Santiago. Feb. 29-March 14, last year. Missed the Falkland Island stop because of the propulsion problem. The Infinity picked up its Santiago passengers bound for Florida, but don't think they made all the ports. Then went into dry dock in Florida. (They made an announcement the second day out that there was a propulsion problem-have a feeling they knew before that, because we were late leaving Buenos Aires. Probably just wanted to limp back to the US to get to dry dock, with paying passengers.) Compensation for missing the Falklands: $25 shipboard credit and a couple of free drinks. But look on the bright side, now we have a reason to sail South America again so we can visit the Falklands!
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Old March 25th, 2005, 01:28 PM
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Default Re: Infinity cancels sailing

Here is the article:

MIAMI, March 23 /PRNewswire-FirstCall/ -- Celebrity Cruises is canceling one cruise on Infinity to replace the starboard thrust bearing in the ship's propulsion system. The ship must enter drydock to replace the bearing, which will result in the cancellation of its March 27 sailing. The ship is expected to return to its scheduled sailings on April 6.

The cancelled sailing, scheduled to depart this Sunday, is a 10-night cruise from Ensenada to Honolulu. Infinity is currently sailing a 14-night trans-Canal cruise that will end in San Diego, Sunday, as scheduled.

Guests booked on the cancelled sailing will receive a full refund and free Celebrity cruise of 10 nights or less, departing on or before March 27, 2006, excluding holiday and Celebrity Xpedition sailings. Travel agents will receive full commissions for the cancelled sailing, plus a $50 rebooking fee per stateroom when their clients reschedule their cruise.

"I apologize to our guests who are affected by this cancellation," said Dan Hanrahan, president of Celebrity Cruises. "Although the ship continues to operate safely, this is a matter that must be addressed now. An unscheduled drydock can never happen at a good time and I am sorry about the disruption to our guests' vacations. We will do everything we can to assist them."

Celebrity has established a special Help Desk to assist guests and travel agents with rebooking, air transportation and other issues. That toll-free number is 1-888-837-5676.


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Old March 25th, 2005, 05:13 PM
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Default Re: Infinity cancels sailing

I am glad to see they are being so generous. they were a few years ago when they had similar problems; just 10 days out you would expect them to give as much as they can. Are they making any adjustments for booked, non refundable air? NMnita
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