Our last cruise was a family reunion cruise with about 8 cabins booked. The TA I've always used has been very good at matching or beating an online agency's price. This time however, he said he could not match it unless he cut his commission to zero. So we booked through the online agency.
Don't you think he would've been wise to book us without a commission to secure our future business? I mean, I sell some products at a loss just to keep the customer walking in the door.
It all depends, I guess. Does your regular TA have cause to believe that your business has gone bye-bye? Did you state or imply that you will take your business elsewhere in the future? If you did, he probably should have taken the zero-commission option and ensured your future patronship and that of your friends and relatives.
On the other hand, perhaps he couldn't waive the commission for one reason or another. He may have been "calling your bluff" in an attempt to get you to accept a marginally higher cruise price rather than his losing out on his commission. Having said that, I'd say he probably should have bitten the bullet and suffered the loss of profit if you've been a really good customer. "A bird in the hand ...", you know?
Perhaps his business is not strong enough right now to work for nothing. I am sure you are not the only customer that has asked him to take a cut and match online business. You say he has always done good by you in the past when you present other offers, the TA may be tired of always having to take a cut in his money so you can have a reduced price.
I can see many reasons why the TA may say they will not be able to meet or give a better offer than the online service. You say you have sold things for less to keep business, which obviously the TA has done in the past for you, but will you sell things for less or take a loss with the same customer everytime?
I think the TA has just decided they need to do whats best for the company at this particular time and right now they cannot afford to do business for free. JMHO
I would say be glad you got an offer you are happy with. I would also say seeing the TA has done good for you in the past that you may want to give them another chance in the future. If they still do not satisfy your needs than go elsewhere.
I wish you the best on your cruise and in any future cruise you book regardless of who you book through.
I will use him in the future if he gives me the best value. Not necessarily the best price, but the best value. In this case I couldn't justify spending $200 more per person (x16) to have a face to talk to.
I agree with you though, I will continue to give him the chance for my business until it becomes intolerable to do so.
Thomas, I'm sorry, but I don't believe anyone should have to work for nothing. I've actually paid a little more for a cruise so I could book through my TA. I know how hard they work for me and I like the security of knowing if I have a problem down they road, she will be there for me.
Mary Lou Scanlon
NCL Pride of America April 24, 2010
NCL Epic February 12, 2011
RCCL Allure of the Seas - September 18, 2011
Celebrity Eclipse - February 11, 2012:
RCCL Navigator OTS - February 9, 2013