Well I sure can see the value in booking a balcony in that situation. You can stay in your room and avoid the rioting village idiots and get a little fresh breeze as you bobbed around in the ocean like a cork. One thing I always take on a cruise with me is a flashlight. This is a good example why. It's too bad people were fighting, what a futile and unproductive thing to do in this situation.
I read a post from a man who was on this cruise, and I was so impressed by his positive attitude. I am really glad that NCL compensated these people and got them back to the home port safe and sound.
While it definitely would not have been fun to be in an ocean view or inside cabin, NCL did the right thing by getting to a near port and arranging for the passengers to get get to the home port and of course giving such a large refund. Being so close to home I'm sure they did not have to give 75% refund.
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You know Trip, I would have been thrilled too, once I got back to a nice comfy bed and had a nice shower. But, you get a bunch of folks on a ship without power, no running water, no toilets, no a/c and the temps soaring past 100 degrees. I can sure understand how things could have gotten out of hand and tempers flare as peoples fuses grow shorter.
I get it, I understand, but I do think NCL definitely stepped up to the plate and did right by their guests.
The way NCL handled that serious problem was a great example of being fair and how a reputable company should treat passengers. Sure, this was a one-time thing and was not due to something that NCL did wrong, but NCL certainly stepped up to the plate and treated passengers with respect and fairness and I am willing to bet most of the passengers who were on board, will be sailing NCL again in the future. Kudos to NCL in showing how a problem should be handled!!!
For me the reputation and reliability of a cruise line are one of the most important factors to consider when selection a cruise line.
With integrity nothing else matters; without it nothing else matters.
bw, I will agree with you 100%. Living for 2 days in those conditions, had to be stressful. On my cruise in Oct...we had what we thought, an air conditioner that was not working up to snuff, though after 2 checks, was told it was up to cruise line standarsds, so having NONE, would have been pretty bad...The balcony gang lucked out for sure, and the ice buckets were probably thrown away after that cruise too
One good thing was, it was not earlier in the cruise, and, they were not even farther away from a port...I would not have been happy either, I can tell you, but getting into a fight about it, would not be my style..I would have cried in a corner, near the bathroom, with a bottle of wine
Trip, with her book & tea!
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Last edited by Trip; December 1st, 2009 at 07:14 PM.