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Old August 25th, 2011, 03:27 AM
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Angry QM2: Beware the purse of the purser

On a recent transatlantic round trip of more than two weeks, I was shocked at the mistakes on my final bill -- mistakes all in favor of the line. There were also seemingly "made up" charges that still had to be challenged at the very last minute before debarkation. Then I was cheated out of my full 20% discount on laundry and dry cleaning (Diamond world club), until I raised enough hell. Question your statements on this ship. Check each line item. Beware!
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Old August 25th, 2011, 09:09 AM
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In the many years I have cruised only a handful of times did I find errors, all easily corrected. What I find disconcerting is, where the heck did these additonal charges come from?

aAways double check, BEFORE one leavs the ship.
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Old August 25th, 2011, 09:24 AM
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Never had a problem but it does make you wonder where these charges come from.
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Old September 6th, 2011, 08:17 PM
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Charges? Be specific ... exactly what?
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Old September 6th, 2011, 08:53 PM
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Well naturally they are going to be IN FAVOR of the cruiseline you honestly think they would be in favor of the passenger since it is a charge ?

That being said, mistakes do happen and it is best to always check your statement on the last night, or periodically thru the cruise so any incorrect charges can be corrected more simply.

It has happened to me on a couple occassions, but nothing that a quick trip to the pursers desk to discuss did not happily correct.

Going up with the proper diplomatic and friendly attitude seems to make things go smoother and with less resistance.

Errors happen on any cruiseline and or ship.....but can be corrected in most cases.....if the staff are approached in the right way !
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Old September 7th, 2011, 09:27 AM
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We have had similar issues in the past with Cunard over missing discounts and every time we asked, the purser was unavailable but we were promised a swift resolution. Even on the last night we were promised that the remaining few would be corrected - were they heck!!

... and of course when we came to chase them in the morning it was a case of "oh you will have to contact the office & explain your problem to them" "Our problem, hmmmmm".

It took constant chasing of our letter which detailed everything that needed to be corrected and many weeks passed before a cheque was finally sent to us.

Alan.
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Old September 9th, 2011, 04:26 PM
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Yes - I doubt a mistake made in favor of the customer would be considered a "mistake" - or even of it was, that it would be reported.

That being said, I don't like to hear about these things but one never knows how they start or who is responsible. It has happened to me onb other cruise lines as well. It has also happened to me at certain restaurants, hotels and more...

As long as it gets resolved I don't worry about it.
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