Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Holland America
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old February 18th, 2007, 06:03 PM
crusin' fool's Avatar
Senior Member
Cruise Maniac
 
Join Date: Aug 2005
Location: Scottsdale, Arizona
Posts: 154
Default BEST HAL EMPLOYEE

Is there one special someone who made your cruise extra special? I know that HAL has the best staff around and they all seem to go out of their way to help you. I mean someone who really went the exra mile.

Mine would have to be the GRM on the Zaandam, Petra. We had a serious problem. She not only dealt with the problem, but spent the rest of the cruise seeking us out and sending us goodies of one kind or another. She even managed when we had a bad room problem from an inside cabin to a suite. Now, if that isn't going the extra mile I don't know what is.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old February 18th, 2007, 06:58 PM
Junior Member
Passenger
 
Join Date: Feb 2007
Location: Southwest Desert of Arizona
Posts: 18
Default

It'll be so great to finally be able to answer this question It'll have to wait until the middle of April, however, as that is when our first cruise with HAL will be over.

In that respect...any member of the Oo staff which we should keep a special eye out for?
Reply With Quote
  #3 (permalink)  
Old February 19th, 2007, 01:52 AM
Paul Motter's Avatar
Administrator
Admiral
 
Join Date: Aug 2000
Location: in my office!
Posts: 10,819
Send a message via AIM to Paul Motter
Default

Would anyone mind if I posted the name of one I really did not apprciate at all? He was cruise director and he was very mean to his staff, a real backstabber. he would talk about us mean behind our backs to other staffers and the front office, and then just smile and act like your best friend when he saw you.
Reply With Quote
  #4 (permalink)  
Old February 19th, 2007, 03:14 AM
Senior Member
Admiral
 
Join Date: Sep 2005
Location: Philadelphia, PA
Posts: 1,139
Default

Quote:
Originally Posted by Paul Motter
Would anyone mind if I posted the name of one I really did not apprciate at all? He was cruise director and he was very mean to his staff, a real backstabber. he would talk about us mean behind our backs to other staffers and the front office, and then just smile and act like your best friend when he saw you.
Well? Don't leave us in suspense. Who was he?

Blue skies ...

--rita
Reply With Quote
  #5 (permalink)  
Old February 19th, 2007, 05:59 AM
carlalena1's Avatar
Junior Member
Passenger
 
Join Date: Jul 2005
Location: Buffalo, NY
Posts: 13
Default

Yes, who???

My winner: Captain John Scott of the Noordam. This guy was the best. I think I saw him more than anyone- with the exception of my cabin steward!

Our waiter, Usin, was the best waiter I have ever had- and he put up with a lot of grief from a couple at our table. In fact, I should start a thread about that...

But Captain Scott wins, hands down.
Reply With Quote
  #6 (permalink)  
Old February 19th, 2007, 09:43 AM
jhannah's Avatar
Senior Member
Cruise Maniac
 
Join Date: Feb 2007
Location: Las Vegas, NV
Posts: 180
Send a message via AIM to jhannah
Default

Man, this is hard! There are so many wonderful officers and crew members aboard HAL ships.

I agree that Captain Scott is amazing. He's really a great person, and so warm and friendly. Some captains have come across as "I'm here doing this and smiling because I have to, but I'd really rather be somewhere else." Not Captain John Scott.

Ali is one of the wonderful dining room stewards who we've had on two different ships. He was top-notch.

I guess overall I would say it's James Deering, Hotel Manager aboard the Oosterdam. He's truly a dedicated professional who shows genuine interest in the satisfaction of his guests. The only HM who I ever saw give people his business card with his phone number on it!
__________________
'Vegas Jim
Reply With Quote
  #7 (permalink)  
Old February 19th, 2007, 11:11 AM
Paul Motter's Avatar
Administrator
Admiral
 
Join Date: Aug 2000
Location: in my office!
Posts: 10,819
Send a message via AIM to Paul Motter
Default

What do we mean by service?
http://www.cruisemates.com/articles/...al-service.cfm

I wrote this article about HAL. I had the worlds best room steward, he even sewed a button on my jacket on his own time when the laundry could not get it done on time. And this was when HAL had a "no tipping required" policy.

Who was the dreaded cruise director? I really don't think I should say, but his first name started with Ed*** and his last name ended with **jas, I once misspelled the last part of it as " *** ass " on a report, completely by mistake, I swear, but he saw it and turned green. He said "My last name only has one "s" !!!!!"

He met a showgirl on one of his cruise terms, and left his wife for her, who was pregnant with their child at time. She and I met online during this (it was a few years after I had left) and I shared email with her for a few months. She was livid as he just stopped making the house payments. Yes, things like that do happen on cruise ships, but not to good people.
Reply With Quote
  #8 (permalink)  
Old February 19th, 2007, 12:32 PM
carlalena1's Avatar
Junior Member
Passenger
 
Join Date: Jul 2005
Location: Buffalo, NY
Posts: 13
Default

hey Jim- did I read on another site known for its extreme slowness that Captain Scott had written a book?
__________________
QE2; QE2; NCL Spirit; Elation; NCL Spirit; HAL Noordam... and counting!
Carnival Miracle
Reply With Quote
  #9 (permalink)  
Old February 19th, 2007, 12:53 PM
Senior Member
Admiral
 
Join Date: Sep 2001
Posts: 1,273
Default

Quote:
Originally Posted by carlalena1
hey Jim- did I read on another site known for its extreme slowness that Captain Scott had written a book?
No, his wife, Susan has written a book and I believe it's being sold in one of the shops on the Noordam.
Reply With Quote
  #10 (permalink)  
Old February 19th, 2007, 01:08 PM
Senior Member
Admiral
 
Join Date: Sep 2001
Posts: 1,273
Default

Quote:
Originally Posted by Paul Motter

Who was the dreaded cruise director? I really don't think I should say, but his first name started with Ed*** and his last name ended with **jas, I once misspelled the last part of it as " *** ass " on a report, completely by mistake, I swear, but he saw it and turned green. He said "My last name only has one "s" !!!!!"

.
I think I know who you mean and I agree with you! He was a JERK!!!
Reply With Quote
  #11 (permalink)  
Old February 19th, 2007, 01:13 PM
jhannah's Avatar
Senior Member
Cruise Maniac
 
Join Date: Feb 2007
Location: Las Vegas, NV
Posts: 180
Send a message via AIM to jhannah
Default

Quote:
Originally Posted by carlalena1
hey Jim- did I read on another site known for its extreme slowness that Captain Scott had written a book?
Captain Hans Mateboer has written a book. "The Captain's Log." He isn't what one would call a stellar writer but the book is very entertaining. He recounts happenings and experiences with passengers through his maritime career. You may find it at most of the well-known book outlets.
__________________
'Vegas Jim
Reply With Quote
  #12 (permalink)  
Old February 19th, 2007, 01:48 PM
Paul Motter's Avatar
Administrator
Admiral
 
Join Date: Aug 2000
Location: in my office!
Posts: 10,819
Send a message via AIM to Paul Motter
Default

DeeDee -

I worked for him on HAL as a stage manager. I went on the ship cold with one week training, and the next week they brought on a new show which needed new sets and light plots. All the setup for the show was done midnight to 6:00 a.m. and then I was supposed to do my daytime activities all day long and run the current shows at night. I had NO time to sleep.

I went to ed*** and told him my asst stage mgr was NO help, and that he refused to take over some of my simple daytime duties so I could sleep. Ed*** didn't back me up.

Jesse was my assistant. he did come around a few days later, but by then it was not much help. what a **jASS!!! And then when I heard about my hostess friend that he stabbed in the back with the home office in Seattle, and THEN his ex-wife, I just thought, "man, this guy deserves all kinds of bad kharma."

A few years ago I was sailing on HAL as a journalist, and he was on as a guest. You should have seen his face when he realized I was there to write about the ship. Jesse was on that ship, too! Working as a stage manager. I didn't have to say anything beyond hello, they could tell I was not happy to see them.

Anyway - I have to say Edwin was the total exception, I worked with a lot of other cruise directors on HAL and they were great. Rick Spath was one, and I hear he is still in the business. Also - do you remember the "TWINS" who were asst cruise directors? I had worked with them 10 years earlier on Royal Viking Line, and saw them again 10 years later on Oceania.
Reply With Quote
  #13 (permalink)  
Old February 19th, 2007, 03:52 PM
laffnvegas's Avatar
Member
Familiar Face
 
Join Date: Jan 2005
Posts: 33
Send a message via AIM to laffnvegas
Default

Oh My this is hard because there are so many that really should be mentioned. But the first crew member that came to mind is "Shy"
For several years he was on the Maasdam and he is currently on the Veendam. During the morning and lunch hour he is found in the Lido hand out the trays and during dinner he is in the Main Dining Room. He is truly a GEM. Then when I think of Captains I have two that come to mind the first is Captain Frans Consen on the Ryndam he is GRRRRRReat
Then Captain Jonanthan Mercer on the Oosterdam. Then I instantly think of two Hotel Manager. Both who I originally met on my favorite ship the Oosterdam. Henk Mensink who was most recently on the Noordam but will soon be on the Prinsendam and of course James Deering. One of my favorite Concierges (but there has been many) is Tiffany. Tiffany is no longer on a HAL ship but home in the Philipines with her new baby. I guess I could go on and on so I will stop here. It is obvious that it is HAL wonderful crew and the service they provide that makes HAL a great cruiseline.
__________________
Lisa L
Reply With Quote
  #14 (permalink)  
Old February 19th, 2007, 04:51 PM
Senior Member
Cruise Maniac
 
Join Date: Sep 2005
Posts: 109
Default

I have two best HAL employees. I just love DJ Jazzy. He is so full of energy and loves his job. My HAL cruise consultant is also the BEST. Her name Toni Blodgett. Need to book a cruise, SHE IS THE BEST!!! As for Capt. Scott, yes he is great but if I had to pick just one....DJ Jazzy!!! He is on the Noordam right now.
Reply With Quote
  #15 (permalink)  
Old February 19th, 2007, 05:14 PM
carlalena1's Avatar
Junior Member
Passenger
 
Join Date: Jul 2005
Location: Buffalo, NY
Posts: 13
Default

Yes, I agree about DJ Jazzy. He was very fun and likeable. Scott still wins, though!
__________________
QE2; QE2; NCL Spirit; Elation; NCL Spirit; HAL Noordam... and counting!
Carnival Miracle
Reply With Quote
  #16 (permalink)  
Old February 19th, 2007, 05:21 PM
Senior Member
Admiral
 
Join Date: Sep 2001
Posts: 1,273
Default

Quote:
Originally Posted by Paul Motter


Anyway - I have to say Edwin was the total exception, I worked with a lot of other cruise directors on HAL and they were great. Rick Spath was one, and I hear he is still in the business. Also - do you remember the "TWINS" who were asst cruise directors? I had worked with them 10 years earlier on Royal Viking Line, and saw them again 10 years later on Oceania.
I do remember Rick Spath and his wife Patty. Last I heard he was with Disney, I think. Don't remember the "TWINS". Were they with HAL?
Reply With Quote
  #17 (permalink)  
Old February 20th, 2007, 05:45 AM
Paul Motter's Avatar
Administrator
Admiral
 
Join Date: Aug 2000
Location: in my office!
Posts: 10,819
Send a message via AIM to Paul Motter
Default

Yes, Rick's wife Patty was very sweet and it was good of HAL to allow her to sail with Rick. I also hear he is with Disney. I wish I could remember some of the other CDs I worked with, but I can be very bad with names.

The twins - they worked on the Statendam with me, and had worked on Royal Viking previously. Jeff & Joe Fithian were their names, and when they were tots they were on the TV show cheaper by the dozen. They have been around for years.

I first met them on RV Sky in 1983, and in 2005 I saw one of them working on Oceania Regatta.

It is funny how when youwork in the cruise business you run into people yuo know. I was onboard the Queen Mary 1 in Long Beach and saw one of the HAL singers I worked with working there.

Then I went on American Queen and saw three of the other singers I had worked with on a different HAL ship working there. People tend to stay with the cruise busuiness for a long time.
Reply With Quote
  #18 (permalink)  
Old February 22nd, 2007, 08:32 AM
Junior Member
Passenger
 
Join Date: Jan 2003
Posts: 11
Default

My vote would also go to Mr. Deering, HM on the Oosterdam.
__________________
Susan
Reply With Quote
  #19 (permalink)  
Old February 25th, 2007, 07:00 AM
Senior Member
Admiral
 
Join Date: Sep 2005
Location: Philadelphia, PA
Posts: 1,139
Default

John Challenger ... hands down ... my favorite HAL employee and CD. Great at his job, but nice and totally sincere too. You can tell he's not faking it or playing a role.

John has left HAL for landside interests, but I honestly think he will be back. You don't love your job that much ... and it is obvious he loved his job ... and then leave it for long. The sea will call him back ... and I just hope that when it does, he rejoins HAL.

You ever sail with him, Paul? Anyone else share these sentiments?

Blue skies ...

--rita
Reply With Quote
  #20 (permalink)  
Old February 25th, 2007, 09:43 AM
Junior Member
Passenger
 
Join Date: Jan 2003
Posts: 11
Default

Quote:
Originally Posted by kryos
John Challenger ... hands down ... my favorite HAL employee and CD. Great at his job, but nice and totally sincere too. You can tell he's not faking it or playing a role.

John has left HAL for landside interests, but I honestly think he will be back. You don't love your job that much ... and it is obvious he loved his job ... and then leave it for long. The sea will call him back ... and I just hope that when it does, he rejoins HAL.

You ever sail with him, Paul? Anyone else share these sentiments?

Blue skies ...

--rita
We met John a couple years ago on the Galaxy. After a few minutes of talking to him, I asked him if he had come from HAL. He seemed surprised and asked if we had cruised with him before. I told him no but he had certain HAL "mannerisms". Very nice young man.
__________________
Susan
Reply With Quote
  #21 (permalink)  
Old February 25th, 2007, 10:20 PM
Junior Member
Passenger
 
Join Date: Feb 2007
Posts: 20
Default

Gildus, an assistant Maitre D' a charming man and very helpful.
Reply With Quote
  #22 (permalink)  
Old February 26th, 2007, 09:34 AM
crusin' fool's Avatar
Senior Member
Cruise Maniac
 
Join Date: Aug 2005
Location: Scottsdale, Arizona
Posts: 154
Default

Kryos: Isn't John Challenger fantastic! I can't imagine him on land for very long. I hope his land venture works well for him but I also can't help hoping he will return to HAL someday.

I haven't found another CD who so obviously truly loved his work.
Good choice Rita. He's kinda cute too, huh?
Reply With Quote
  #23 (permalink)  
Old February 26th, 2007, 11:13 AM
Senior Member
Captain
 
Join Date: Sep 2000
Posts: 913
Default

I'm another huge fan of John Challenger and agree......he belongs at sea. While I wish him wonderful success in his new venture, I'd love to see him aboard a 'dam' ship again.

Jazzie Jeff is the absolute best and we loved seeing him on our recent Noordam cruise.

I wouldn't dream of detailing my favorite HAL crew people as I'm sure to leave someone out and I'd feel terrible. Besides.....the list would be ridicuously long. There are very few HAL crew we've run across who I wouldn't want to commend.

These kind of threads can be hurtful to a very hard working, kind, competent person who wasn't mentioned because we all had a 'brain freeze' or something.

I think HAL crews are all comprised of great folks who turn themselves inside out trying to give us 'the cruise of a lifetime' and I very much thank them for it.

JMHO.......
Reply With Quote
  #24 (permalink)  
Old February 26th, 2007, 06:16 PM
Senior Member
Admiral
 
Join Date: Sep 2005
Location: Philadelphia, PA
Posts: 1,139
Default

Quote:
Originally Posted by sail7seas
I think HAL crews are all comprised of great folks who turn themselves inside out trying to give us 'the cruise of a lifetime' and I very much thank them for it.
I agree with you entirely, Sail. In fact, I'd bet that if you polled a bunch of HAL cruisers, you'd fine that at least 90% of the reason they sail the line is because of its wonderful crew.

Blue skies ...

--rita
Reply With Quote
  #25 (permalink)  
Old February 27th, 2007, 05:24 PM
Senior Member
Admiral
 
Join Date: Sep 2000
Location: MONTREAL
Posts: 1,985
Default

I love captain Frans Consen, he had us in sitches last year on the
Ryndam .hes very friendly always had time to talk to you. or
stop for a minute to have his picture taken with you
Reply With Quote
  #26 (permalink)  
Old February 28th, 2007, 06:11 PM
aussiegal's Avatar
Member
Passenger
 
Join Date: Aug 2003
Location: Melbourne, Australia
Posts: 94
Default

My favourite Captain would have to be Halle Thon Gundersen. He has a fantastic personality and is very personable. He loves the Prinsendam which he has been with since it was first designed back in the early 90's.

We had a great Maitre'D, Andre Mamangkey on the Veendam last year who really looked after us over and above his duty.

We have also had wonderful cabin attendants over the years. I don't think there has been one that didn't give more than 100%.

Jennie
__________________
.
Until we sail on the Tahitan Princess - Tahiti to Hawaii

.
Until we sail on the Nautica - HongKong to Athens
Reply With Quote
  #27 (permalink)  
Old February 28th, 2007, 07:26 PM
crusin' fool's Avatar
Senior Member
Cruise Maniac
 
Join Date: Aug 2005
Location: Scottsdale, Arizona
Posts: 154
Default

Quote:
Originally Posted by earl
I love captain Frans Consen, he had us in sitches last year on the
Ryndam .hes very friendly always had time to talk to you. or
stop for a minute to have his picture taken with you
RRRRRRRRRight. He's grrrreat.
Reply With Quote
  #28 (permalink)  
Old March 1st, 2007, 09:20 AM
Senior Member
Admiral
 
Join Date: Sep 2005
Location: Philadelphia, PA
Posts: 1,139
Default

Quote:
Originally Posted by crusin' fool
Quote:
Originally Posted by earl
I love captain Frans Consen, he had us in sitches last year on the
Ryndam .hes very friendly always had time to talk to you. or
stop for a minute to have his picture taken with you
RRRRRRRRRight. He's grrrreat.
I've heard a lot about this captain, but have never had the pleasure of sailing with him. Hope he's on the Ryndam next January for our cruise.

Blue skies ...

--rita
Reply With Quote
  #29 (permalink)  
Old March 1st, 2007, 10:42 AM
Senior Member
Captain
 
Join Date: Sep 2000
Posts: 913
Default

Captain Consen is a fabulous gentleman. My DH so totally enjoyed his 'voice from the bridge' daily announcement on Ryndam that he waited daily to hear it. No matter who passed Captain where on the ship, he always had a pleasant word, time for a quick chat, a big wave and bright smile. VERY personable and delightful. We'd be happy to sail with him again any time.
Reply With Quote
  #30 (permalink)  
Old March 3rd, 2007, 03:36 AM
Senior Member
Admiral
 
Join Date: Sep 2005
Location: Philadelphia, PA
Posts: 1,139
Default

Quote:
Originally Posted by sail7seas
Captain Consen is a fabulous gentleman. My DH so totally enjoyed his 'voice from the bridge' daily announcement on Ryndam that he waited daily to hear it. No matter who passed Captain where on the ship, he always had a pleasant word, time for a quick chat, a big wave and bright smile. VERY personable and delightful. We'd be happy to sail with him again any time.
Do you know if he's always based on the Rydam? Wonder if he'll be on my 30-day Hawaii/South Pacific sailing next January?

Blue skies ...

--rita
Reply With Quote
Reply

Bookmarks

Tags
asstlido, cruise, employee, fithian, hal, hostess, joe, list, prinsendam, rick, spath, staff, statendam, steward, susan, zaandam

Similar Threads
Thread Thread Starter Forum Replies Last Post
Are you a Carnival employee? carnivalcruiser Crewmembers 2 November 24th, 2010 12:00 PM
Carnival Employee locations Gail4cruising Carnival Cruise Lines 1 February 12th, 2008 10:24 AM
Need help about being an employee DarkLiquidDreams Ask CruiseMates Staff 5 June 22nd, 2007 01:05 PM
New Employee! Maddog28 Holland America 2 June 6th, 2006 02:40 PM
cruise ship employee Bhw Ask CruiseMates Staff 0 April 16th, 2001 02:27 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 02:52 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1