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Old February 1st, 2009, 05:47 PM
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Default Best and Worst on the Westerdam

Just curious to here what people believe are the BEST and WORST when it comes to cruising on the Westerdam.
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Old February 4th, 2009, 01:10 PM
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AS I just got off I will put in my 2 cents:

Worst is the service in the Lido. I usually extol the Lido service on HAL but on this cruise the lines were long and they did not open extra lines when they should have.

The casino was not very fun, either. I never got ahead and the system of using your room card for the slot machines is just a big pain - you end up with a big debit and then you have to go to the cage to get your winnings (if any at all).

The cabin service was also spotty with our steward sometimes going off duty without doing our cabin. We didn't have a "make up our room" card - and you never know if that is by design or not. To the line's benefit - his neighboring steward did our cabin for him sometimes.

The best part was private island which is one of the best, the mattress and roomy stateroom, the MicroSoft computer classes which are very informative and free and the surf and turf dinner in the regular dining room which is a full lobster tail and a nice filet steak on the same plate without having to ask for it.
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Old February 4th, 2009, 03:07 PM
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I agree with Paul. We were just on her 1/11-18/09. It was our second HAL, our first was on the former Westerdam which we really enjoyed. We only booked this cruise for the intinerary.

Check in was good and bad. We told the lady behind the counter our cabin # and gave her our passports. We asked about an upgrade but she said no, the ship is full. She handed us our keys and away we went. We went upstairs to wait, we were in group 1 but while waiting we looked at our keys to see which dinner time we were assigned we discover they were NOT ours! DH went back downstairs while I saved our seats and when he came back said we were upgraded after all to a suite! Nice!

We did not like the Lido set up. Not only were the lines long but they served you. You could not control the portions or how it was served on your plate.

Our cabin stewards were nice but again they do need a "make up our cabin" card so we know one way or the other.

The casino was the smallest we have seen. I put in a $20 in a quarter slot machine and went straight thru it without 1 win. I like to play the pushing quarters machine and they only had 1. They had 3 large, heavy stacks of $1 on top of the quarters so you were quaranteed they would NOT move or pay off anything. On the Princes cruises they don't do this and I win all the time.

There were not enough things/games during the day, it was too quiet for us. And the Trivia and other games we went to were so drawn out and boring...no excitement.

We reserved a clam shell for HMC and it was nice. We had a place to come back to after we ate at the BBQ. The clam shells hold heat and they were hotter inside than it was outside but the shade provided was nice. The BBQ was nice too, good food.

FYI: DH said the lobster in the dining room was much better than the one in Pinnaclel Grill.
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Old February 4th, 2009, 04:02 PM
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Quote:
Originally Posted by CA Cruiser
I agree with Paul. We were just on her 1/11-18/09. It was our second HAL, our first was on the former Westerdam which we really enjoyed. We only booked this cruise for the intinerary.

Check in was good and bad. We told the lady behind the counter our cabin # and gave her our passports. We asked about an upgrade but she said no, the ship is full. She handed us our keys and away we went. We went upstairs to wait, we were in group 1 but while waiting we looked at our keys to see which dinner time we were assigned we discover they were NOT ours! DH went back downstairs while I saved our seats and when he came back said we were upgraded after all to a suite! Nice!

We did not like the Lido set up. Not only were the lines long but they served you. You could not control the portions or how it was served on your plate.

Our cabin stewards were nice but again they do need a "make up our cabin" card so we know one way or the other.

The casino was the smallest we have seen. I put in a $20 in a quarter slot machine and went straight thru it without 1 win. I like to play the pushing quarters machine and they only had 1. They had 3 large, heavy stacks of $1 on top of the quarters so you were quaranteed they would NOT move or pay off anything. On the Princes cruises they don't do this and I win all the time.

There were not enough things/games during the day, it was too quiet for us. And the Trivia and other games we went to were so drawn out and boring...no excitement.

We reserved a clam shell for HMC and it was nice. We had a place to come back to after we ate at the BBQ. The clam shells hold heat and they were hotter inside than it was outside but the shade provided was nice. The BBQ was nice too, good food.

FYI: DH said the lobster in the dining room was much better than the one in Pinnaclel Grill.
well it has been a couple of years for us, so I guess our experience isn't quite the same and we were on the Amsterdam. The thing that was the same: the casino, it was by far the worse we had seen, both for size and taking your money. We couldn't believe the odds on the poker machines or should I say the payoffs.

Also agree about trivia, it seemed everyone took it so seriously. We love to play but only played twice.

Everything else on the cruise was awesome..

Nita
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Old February 5th, 2009, 08:52 AM
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We were on in December. Did not like the as you wish dining, much prefer traditional seating.
We had poor drainage on our verandah deck and it was soaking all of the time. A real drag. Contacted them twice and nothing was done.
Service was great. Did not go for the buffet in Lido, seemed hectic to me with long lines. Impatient people, that sort of thing.
Food was always wonderful, esp in the Pinnacle.
Loved the ports except they had two ships in at the private island. Too many people, not enough chairs.
St. Martin, Tortola and Grand Turk were great, loved them all.

Holland is great, much older crowd than I am used to. I really like a younger crowd and regee music better.
The deck loungers, teak, were the most comfortable I have ever seen.
It was a good cruise, but I've seen better.
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Old February 6th, 2009, 05:10 PM
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Really have to say nothing was good about the Westerdam. Smallest Inside cabin I have ever seen.
Poor service,
Can't say anything good unfortunately.
JennC
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Old February 6th, 2009, 06:22 PM
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"smallest inside cabins"....
I am surprised to hear that because our tablemates commented how spacious theirs was with a couch too. The are listed at 185 sq ft which is the same size as their OV cabins and most cabins on other lines. The ones we looked in on were nice size.
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Old February 6th, 2009, 06:43 PM
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Yes actually it was the smallest cabin I have ever been in. "One" out of many reasons I will never sail HAL again.
Did you actually see their cabin. I think not

If you did you would not be doubting me/
JennC
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Old February 6th, 2009, 07:29 PM
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Hmmm...some mixed reviews. I am getting the feeling that "IT IS WHAT YOU MAKE OF IT." That probably goes for most trips. So go with a good attitude and enjoy the people you are travelling with and all will be some much better I bet.
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Old February 7th, 2009, 11:22 AM
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Quote:
Originally Posted by Chuck and Saori
Hmmm...some mixed reviews. I am getting the feeling that "IT IS WHAT YOU MAKE OF IT." That probably goes for most trips. So go with a good attitude and enjoy the people you are travelling with and all will be some much better I bet.
most things in life are what we make of them, cruising certainly is. As for the inside cabin size mentioned here as being so small: I certainly can't say this isn't true as I haven't seen one, but I have yet to see a HAL cabin that is smaller than other line cabins, normally they are much larger..

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Old February 9th, 2009, 10:00 AM
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How is the food nowadays? I remember from past cruises that the food itself was worth the cruise prices. I even went to the extreme of ordering one of each desert on some nights just to get a good sampling.
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Old February 9th, 2009, 10:54 AM
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Jennc,
Sorry if you assumed I was doubting you. I was just relaying a dinner conversation with tablemates . We DID see inside the inside cabins across the hall from us and at dinner when we commented how nice they were, that's when they expressed the spaciousness. Most inside cabins are 150 sq ft or smaller so at 185 sq ft, I just thought that was nice. JMHO - nothing else

Chuck and Saori - We had good food and deserts. The lobster was better in the dining room than at the Pinnacle Grill.
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Old February 9th, 2009, 06:18 PM
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Thanks everyone! I appreciate your opinions since we have two cruises coming up on the Westerdam. Maybe we will stay out of the lido altogether since we don't like waiting in line.
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Old February 10th, 2009, 09:04 PM
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I liked the food on the Westerdam, as for the Lido I don't like the crowding, but they did have good pasta for lunch and waffles in the morning and I really like the homemade ice cream in the afternoons. It has been 2 years since we went on the Westerdam, but I really liked being able to order a full breakfast from room service, I don't know if that has changed. I also think the bedding was very comfortable and the service was very good. I think the pool music should be more tropical or upbeat, but the lounge chairs are great. I really enjoyed using the spa heated ceramic loungers and the special mineral pool. I would say I choose HAL for relaxing and quality, not activities. I would probably use HAL more often if they cruised the Caribbean or Bermuda more months instead of Alaska.
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Old February 11th, 2009, 08:23 AM
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I spoke too soon. HAL did contact me this week and offered a credit toward another cruise because of our wet balcony.
That was really nice of them.
They do respond!
Like I said, I loved their food, they have the very best lounge chairs, and generally the service is top-notch. Except when we had the wet balcony.
Must have been poor drainage.
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