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Old May 6th, 2015, 07:08 PM
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Thumbs down NCL bans "take-away" food!

Norwegian Cruise Line Announces New Dining Policy
Norwegian Cruise Line has banned "takeaway" food from its ship restaurants, main dining room and buffet areas.

Norwegian Cruise Line Bans Food Outside of Dining Areas - Norwegian Cruise Line ? Cruise Critic

This sucks! BOOOO!!!!

We often take food from the buffet back to our room. Grab a couple snacks at the end of the day and a cocktail to enjoy on our balcony. Some nice quiet private time before we shower and go to dinner. And after dinner we sometimes bring cookies or a snack because we are full from dinner.

I think this is totally profit driven. Funny how they do this right after adding a room charge fee! Every cruise line is seeking out ways to nickle and dime us.
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Old May 7th, 2015, 07:57 AM
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I leave today for my cruise on NCL Jade. I will let you know how and if the policy is being enforced. Cheers
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Old May 7th, 2015, 09:56 AM
Travelbuggs Travelbuggs is offline
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To be fair to NCL, it is not yet clear whether or not this "ban" extends to the buffet food or only MDRs, Specialty restaurants and O'Sheehans. The statement from Senior Director of PR Vanessa Picariello does not mention the buffet specifically. The CC editor who wrote the article does appear to lump the buffet into the ban, correct or not.

But in any case, this is another sad example of a new NCL edict not thought through by NCL and which places them yet again in a position to be ridiculed by passengers who see this for what it is, a thinly veiled attempt to insure that the max number of people utilize room service and the new convenience fee of $7.95 per order. The news has hit every cruise board for every cruise line. I did read some of the Carnival commentary, and as another NCL fan stated, "It is a sad day when NCL is ridiculed by Carnival". The string of cartoon jokes someone posted on the Carnival board are hilarious.

"For our guest's well-being, and to maintain a beautiful clean environment for all our guests to enjoy"...... suggests that the fact that I carry a piece of chocolate cake from a venue back to my cabin to enjoy as a bedtime snack in my jammies somehow presents a "health" issue, while ordering that same piece of cake from Room Service does not?? I guess the $7.95 fee somehow sanitizes the whole situation. And it is fine for an NCL Butler to deliver afternoon canapés while you are ashore for hours sitting out in the hot sun on your table, but you yourself cannot cannot pick up something from O'Sheehans or maybe the buffet to eat on your balcony while your toddler naps? Much safer to order said item from Room Service. And let's not forget the Cake Boss desserts which you can get in the Atrium ( for a fee, of course ) and presumably eat in your cabin, unless they intend to have staff "tail" us after purchase. Why, you can buy entire cakes there! Where do they intend you to eat them?

As far as a "clean environment", doesn't Room Service involve food delivery on pates, along with glasses and silverware? It seems to me that a plate is a plate. If dishes in the hall is an issue, just remind passengers that all plates, etc. should be left in the room for removal by the steward, not in the hall!

But the insult to our intelligence is the thing that rankles most. If guest's "well being" and "a beautiful clean environment" are really the issues, then it would only be logical to eliminate Room Service altogether, wouldn't it? But apparently someone at NCL thinks we will buy that nonsense.
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Old May 7th, 2015, 12:20 PM
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This is all just BS to make more money.
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Old May 7th, 2015, 01:16 PM
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I agree - it's all about the money.

We thoroughly love going to the buffet, picking up some fruit, vegetables, crackers, cheese, etc. and then carrying it back to our balcony where we will enjoy a private cocktail party for the two of us as we pull out of port. Or I like to go up to the buffet in the morning to get some coffee and pastries for my wife when she gets up. Now I'd have to pay for this? Yep, it's all about the money.

I love it when they say something like they're doing this for our health and safety when it's obvious it's to make more money. C'mon NCL - tell it like it is!

Yes, I understand that occasionally someone might spill something on the way back to the cabin. Or someone might leave food around for a while before eating it. But hey, we've got our big boy pants on!

Slowing but surely they're taking away all the small things we use to love about cruising and are now starting to charge for them. Next, they'll be charging us for using the tenders when in ports without a pier! (Oops, I hope I didn't just give them an idea.)

Stop nickel and diming us to death!

Pete
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Old May 7th, 2015, 01:36 PM
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Quote:
Originally Posted by storybookcruises.com View Post
I agree - it's all about the money.

We thoroughly love going to the buffet, picking up some fruit, vegetables, crackers, cheese, etc. and then carrying it back to our balcony where we will enjoy a private cocktail party for the two of us as we pull out of port. Or I like to go up to the buffet in the morning to get some coffee and pastries for my wife when she gets up. Now I'd have to pay for this? Yep, it's all about the money.
^^ This exactly. If more lines pick up on this it would end cruising for us.
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Old May 26th, 2015, 06:49 PM
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Breaking News on Cruise Critic... NCL have changed their mind and overturned the ban
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Old May 27th, 2015, 10:48 AM
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Quote:
Originally Posted by BernieG View Post
Breaking News on Cruise Critic... NCL have changed their mind and overturned the ban
I hated that policy just like everybody else but I saw theior point. It was not a money making effort. If you take stuff out of the free buffet area or eat it there it is still not a money maker.

Paul mentioned old time cruisers. I consider myself one of them. I never would have dared to take out food and leave the plates laying around everywhere, sometimes half full with food. And that was part of the policy. To reduce the dishes, glasses etc dropped off everywhere. How often have I been on an elevator on a cruise and it was used for a dish pickup? Or the staircases, hallways?

Cruise lines have market themselves to the masses starting in the late 90s/early 2000s. With that you also have brought a whole bunch of cruisers who have not even an ounce of common sense onto the ships.

Another pet peeve of mine is: standing in line and shoving your food down the throat while in the buffet line. And it seems to me people can't even it with their fingers. Literally everyone who does it shoves the food down with their fingers disappearing in their mouth. And then touch the tonges.

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Old May 27th, 2015, 06:28 PM
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To me it would have made more sense to put a notice out to guests to leave their dirty plates in their cabin and call room service to pick them up or have the cabin steward take care of them. Just because a few people have no common sense is no reason to punish everyone.

I'm glad they reversed their decision.

Norwegian Cruise Line reverses ban on taking food to cabins: Travel Weekly

Pete
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Old May 27th, 2015, 07:19 PM
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On my Holland trip it was posted and reminded when you called to order just to call to have someone pick the dishes up...yet the cabin steward told me to place dishes in the hallway.

It may simply be they need better training if it's an issue. Room service says one thing the stewards are saying something else.
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Old May 28th, 2015, 08:28 PM
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Quote:
Originally Posted by storybookcruises.com View Post
To me it would have made more sense to put a notice out to guests to leave their dirty plates in their cabin and call room service to pick them up or have the cabin steward take care of them. Just because a few people have no common sense is no reason to punish everyone.

I'm glad they reversed their decision.

Norwegian Cruise Line reverses ban on taking food to cabins: Travel Weekly

Pete
Yes, this was a bit of a PR disaster for them, but they brought it on themselves.

From the comments I've read, it seems that NCL passengers are confused about how to handle their RS, or carrout, dishes. Some have been told by the steward to place them in the hall. Others report that if they leave them in the cabin, expecting them to be removed by the steward, they are ignored until the passenger places them in the hall themselves. I do recall this same scenario myself, and it was puzzling.

Some are angry because trays left in halls make it difficult for those in wheelchairs to get by, yet it seems to be NCL's policy that they are to be placed there. All the more puzzling, when the big guy FDR sees some, his knee jerk reaction was not to consider whether to change the procedure or step up efforts to pick them up more quickly, but to put a ban on carryouts..

Maybe I'm wrong, but I would guess that the majority of plates come from RS, so I don't know how this could have been the solution. Mr Stuart says they did not realize how much their passengers valued the freedom to carryout, ( they found out pretty darn quick ) and that they chose the wrong solution..

Someone posted a picture of a new room service delivery tray in use on the new Royal ships which looks like an enclosed white plastic box. The food is delivered in the box and the empty dishes can be put back into the box and placed in the hall for collection. Much more appealing than an open tray with half eaten food, and they can even be stacked. But it still requires that someone pick them up quickly. But good to know that some cruise lines are looking at sensible solutions to problem.
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Old May 28th, 2015, 09:27 PM
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The funny thing is that this is not a victory for the people, really. The main complaint was the $7.95 room service fee, which still remains.

The ban on takeaway food was just a byproduct of that - but now with the room service fee people will take away more & more.

So, NCL got the fee they wanted, but unfortunately they are going to have to work harder to clean up a lot more plates and get them back to the Lido.
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