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-   -   Ran out of Crystal cruises, thinking of Oceania (http://www.cruisemates.com/forum/oceania-cruises/321466-ran-out-crystal-cruises-thinking-oceania.html)

Tom1996 October 2nd, 2006 02:42 PM

Ran out of Crystal cruises, thinking of Oceania
 
When we first started cruising we sailed several time with Holland America but after sailing on Crystal we could not go back to HAL. After sailing 9 times on Crystal, and after Crystal reduced their fleet from three ships to two, we are having a problem finding a suitable cruise.

We are now thinking of sailing on Oceania to the Caribbean. However, after reading about some of the experiences that some folks had on Oceania I am getting scared. The care that we received from Crystal has always been outstanding and I fear that my cruise experience on Oceania will be disappointing.

A sour note on a cruise, like lost luggage, stolen property, last-minute bumping, poor response to a problem, can sour a whole vacation. That is why we never take our car to the airport. Were we to find our car damaged in the parking lot it would take all of the joy out of our vacation. After spending thousands for a vacation, spending for car service is a minor expense.

Mike M October 2nd, 2006 04:43 PM

I have to qualify this response by saying that I have not sailed on Oceania but I did sail on Renaissance which was headed by Frank Del Rio and used the same ships.

One thing to look for in any message board threads or cruise reviews are recurring themes. You will always find reports of stolen property, lost baggage and other negative issues no matter what cruise line it is. This is true from the most luxurious to the most mainstream.

Take in all information before making a final decision.

I personally cannot wait to try an Oceania voyage. The size of the ships, open seating and port intensive itineraries are what appeal to me. From what I have read, and I have read a lot about them, they seem to have a good customer service reputation but very overpriced shore excursions. Those two themes seem to come through from my perspective. First hand cruisers will probably have a much better perspective.

Take care,
Mike

Tom1996 October 2nd, 2006 04:57 PM

Hi Mike,

I am aware that Oceania used to be Renaissance and I know people who sailed on that line and loved it. However, while the ships may be the same the management and staff isn't, which could be a plus or a minus. As one message on the Crystal message board said, "no" is not in the vocabulary of a Crystal staffer; I have never heard "not my job" on Crystal.

I will check with my TA and see what her client's experience has been.

Tom

kitty2 October 2nd, 2006 11:27 PM

We have sailed once on Oceania & have 2 more booked .
I must say we didnot have many problems but of course nothing in life is perfect.
I found the shore excursions to fine price was about the same as some other line we have been on. Destiation services definatly needs more training in customer service...they do try but...
Stolen property...simple don't put your camera, cell phones etc..in your checked luggage.

I have not sailed Crystal so cannot compare

If you are interested in flashy shows, set dining, big casinos, kids programs don't go on Oceania.
From what I have heard from other Oceania is not Crystal but close.

Unless you want to try a mass market line try Oceania you might like it.

Tom1996 October 2nd, 2006 11:38 PM

Hi Kitty,

Thanks for the reply. I don't gamble but our friends and my wife do. Is there enough room in the casino? When we sailed on the Radisson Navigator my wife complained that it was difficult to get to a slot machine. I didn't mind because it saved money but my wife was not happy.

Tom

kitty2 October 3rd, 2006 10:09 AM

Quote:

Originally Posted by Tom1996
Hi Kitty,

Thanks for the reply. I don't gamble but our friends and my wife do. Is there enough room in the casino? When we sailed on the Radisson Navigator my wife complained that it was difficult to get to a slot machine. I didn't mind because it saved money but my wife was not happy.

Tom

The casino is small ...we didn't use it but it did not seem to be that busy when we passed by.
The cruises are so port intensive and as you know not open when in port.

suitesailing October 4th, 2006 10:34 PM

Re: Ran out of Crystal cruises, thinking of Oceania
 
Quote:

Originally Posted by Tom1996
When we first started cruising we sailed several time with Holland America but after sailing on Crystal we could not go back to HAL. After sailing 9 times on Crystal, and after Crystal reduced their fleet from three ships to two, we are having a problem finding a suitable cruise.

We are now thinking of sailing on Oceania to the Caribbean. However, after reading about some of the experiences that some folks had on Oceania I am getting scared. The care that we received from Crystal has always been outstanding and I fear that my cruise experience on Oceania will be disappointing.

A sour note on a cruise, like lost luggage, stolen property, last-minute bumping, poor response to a problem, can sour a whole vacation. That is why we never take our car to the airport. Were we to find our car damaged in the parking lot it would take all of the joy out of our vacation. After spending thousands for a vacation, spending for car service is a minor expense.


Oceania is getting harder to book also, I guess this is why they are getting a 4th ship.
Let's see lost luggage should be a airline problem, even when booked with a cruise, unless somehow Oceania lost it.
Stolen property, last minute bumping, etc. IMHO happens on all lines, you just see more of it posted about Oceania because, FDR (Frank Del Rio) reads the boards, and some people think the can get more done (and out of) with Oceania by posting their problems on the boards.
I can not tell you how good Oceania is because we do not cruise with them until Jan. 2007, but they seem to have everything I want and do not want on their ships, little or no smoking, good food, good service, small ship, and new ports sometimes.
We are old HAL people so we are use to the good service and food that they had a few years back, but it got so bad we decided to change lines also.
The bad things I have seen on the boards about Oceania is that their cabins are smaller, and you have to be in a PH or above to have a tub, also over half the rooms do not have refer's, which with the age group they draw from you would think they would all have one to store their Med's in.
I hope this has helped you a little, and maybe more people will post who have been on a O cruise.

SS

kitty2 October 4th, 2006 11:12 PM

Re: Ran out of Crystal cruises, thinking of Oceania
 
Quote:

Originally Posted by suitesailing
The bad things I have seen on the boards about Oceania is that their cabins are smaller, and you have to be in a PH or above to have a tub, also over half the rooms do not have refer's, which with the age group they draw from you would think they would all have one to store their Med's in.
I hope this has helped you a little, and maybe more people will post who have been on a O cruise.

SS

We have never had a suite & we found the cabins on Deck 7 fine for our needs.
I think if you need to have meds store in the fridge you could ask your TA to request one .
If you book concierge A Cat. they have fridges.
I agree it would be nice to have them in all the cabins.

What cruise are you doing in Jan?

Tom1996 October 5th, 2006 07:53 AM

HAL went downhill
 
We had sailed on HAL six times and also noted the fact that the food and service was not as good as it used to be, so finally gave up on them.

Regarding Oceania, my TA advised me that they are almost fully booked and may not have any cabins with balconies. Since we would like a Caribbean cruise, not having a balcony would be a big loss.

Tom

kitty2 October 5th, 2006 09:52 AM

Re: waitlist
 
Quote:

Originally Posted by Tom1996
Regarding Oceania, my TA advised me that they are almost fully booked and may not have any cabins with balconies. Since we would like a Caribbean cruise, not having a balcony would be a big loss.

Tom

You could always ask to be waitlisted.... after final payment day some cabins usually free up.
The deck 6 "B" are balconies the PH & OS sellout first.

Hope you get to try O and judge for yourself...we are doing the Panama canal with them.


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