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-   -   Flight delay causes us to miss cruise (http://www.cruisemates.com/forum/princess-cruise-lines/393912-flight-delay-causes-us-miss-cruise.html)

ProfLangue January 1st, 2013 05:03 PM

Flight delay causes us to miss cruise
 
Anyone ever had this problem? Our flight was delayed leaving its original destination. As a result we were stranded and the customer relations people at princess did nothing to help sceptic tell us it was our responsibility to deal with the airline. They gave us no help. After 12 hours of trying, we ultimately cancelled; the ship had already left port. We have travel insurance but don't feel that a75% future cruise credit is equitable. The flights were made by the cruise line. They charged us a fee to make them Nd yet offered nothing to help us. My 90 year old parents endured the 12 hours far better than I did, but still feel princess should make good for another cruise. Help?

Kuki January 1st, 2013 07:02 PM

So sorry that you ended with a mess on your hands. Sadly, this is one issue alot of people don't understand when booking their air transportation through the cruise lines.

They cruise lines do not have the responsibility for your flights operated by the airlines, and do not guarantee that you'll get to the ship on time.

Sometimes the cruise line will assist in alternate flights to get you to the ship's next port of call; usually at an additional cost to you. But, it has been so long since I've used air through the cruise lines, that I can't say if that policy is still 100% accurate still.

I'm not sure what type of insurance you got which would only give you a 75% future cruise credit.

Normally insurance will reimburse the full cost, minus the cost of the insurance.

Unfortunatel circumstances that developed for you. The only way to assure you're going to get to the ship on time is to fly in a day early.

ruthlessboss January 1st, 2013 08:35 PM

Very generic complaint post. Where were you going, from what starter location? You said you spent 12 hours trying...trying what?

Donna January 1st, 2013 09:38 PM

I don't quite understand the 75% for a future cruise, when I had to deal with travel insurance when having to leave a cruise before the end, I received the cost of the days missed, plus travel expenses.. What kind of travel insurance did you take out...

Very sorry to hear this happening to you, it is tough traveling this time of year with weather concerns, was that the problem for the delay in flights?

Trip January 1st, 2013 10:18 PM

The confusing part is the insurance. Did you purchase the insurance through the cruise line or a 3rd party? Don't understand why only 75% would be recoverable...

Give us some more info please.

SusieStone January 2nd, 2013 02:31 PM

Noreaster Nightmare
 
So sorry for your experience on Princess. They left me in the Venice, Italy airport at 1:00 am once (despite having paid for transfers and notified them our
flight was delayed).

Most recently 11/6 I left San Diego for a Princess Greek Islands cruise. Had
to change planes at JFK for Venice, Italy. Landed in a blizzard (Noreaster). The airport was closed, all flights cancelled. The airline couldn't offer another flight for 3 days (no guarantees it would "go"). We slept on the floor with thousands of other angry people (my travelmate 93.5 yrs. old!). Next morning we went back to San Diego. The ship would have left Venice. No way we
could chase the ship all over the Mediter. trying to get on. The following day
I booked a 7 day Mexico cruise (left the next day), which saved our vacation.!

Princess gave me 100% cruise credit (but my friend only got 75% because
she's not "Platinum" on Princess). Unfortunately, now cruise rates are sky
high on Princess (and I don't want to cruise with them!). ugh
At least you have one year to use the cruise credit.

By the way, the day I cancelled the cruise (the day it was to begin), Princess
told me they'd have cancellations all day by people who couldn't get out of
New York (but I was the "first one with travel insurance"). They will
refund the tax & port fees (to your credit card).

SusieStone

green_rd January 2nd, 2013 02:55 PM

75% credit for a cruise you cancelled at the last minute is more that fair.

Phil&Liz January 2nd, 2013 09:26 PM

FYI for those who encountered issues with flights to/from/originating in the EU....and I had read that you can make claims going back many years.

"Passengers on flights starting or ending in the EU are entitled to between €250 (£206) and €600 (£488) for delayed or cancelled flights under the rules...."

Air passengers to get compensation if delayed, EU court rules - Telegraph

OldFartCruiser January 3rd, 2013 12:32 AM

Quote:

Originally Posted by Kuki (Post 1460141)
Sadly, this is one issue alot of people don't understand when booking their air transportation through the cruise lines.

They cruise lines do not have the responsibility for your flights operated by the airlines, and do not guarantee that you'll get to the ship on time.

Sometimes the cruise line will assist in alternate flights to get you to the ship's next port of call; usually at an additional cost to you. But, it has been so long since I've used air through the cruise lines, that I can't say if that policy is still 100% accurate still.

Kuki, things have changed. Don't know about Princess & did not look it up, but RCL ChoiceAir does assist in these circumstances. Here is a cut & paste from RC website:

ChoiceAir: Assured Arrival gives you peace of mind by knowing, if and when flight schedules are disrupted, we're with you 24/7 working with our airline partners to rebook your flights. Royal Caribbean International will work with the airlines to get you to your port on an alternate flight, or if necessary, to the closest available port. While you travel
We'll continue to monitor flights to identify air travel disruptions that could jeopardize your timely arrival at the ship. If any flight disruptions or delays occur, we'll be prepared to assist you. In the event of a delay that causes you to miss your ship, we'll work with you and our airlines for 48 hours to find a reasonable alternative so you can meet up with your ship at the next port (when feasible). For complete peace of mind before – and during – your trip, consider CruiseCare, our vacation protection planIf there is a disruption to your cruise schedule that causes you to miss your return flight, we'll work with you and the airline to get you on another flight at no additional cost.



Used ChoiceAir 4 times and do not fly the day before anymore when schedules permit. Fortunetly, have not had to test it.

O F C'er

storybookcruises.com January 3rd, 2013 01:12 AM

This is why I always suggest flying into port a day early because stuff happens. But if want to fly in the day of departure, you'll always want to make sure you purchase travel insurance. I don't necessarily suggest that which is offered by the cruise line because independent policies are better and usually less expensive (except for those over 80). Plus, they'll always provide you a reimbursement in cash and not credit towards another cruise.

As far as Princess not helping you, that's really not a surprise. People booking directly with the cruise line often have the misconception that the cruise line will look after their passengers in these situations. While some are better than others, it's basically best to look after yourself and work with an agent who has contact information not readily available to the average passenger. Often their assistance when problems occur can be invaluable.

As for the Princess insurance, it's not always a 100% reimbursement when you cancel. This is directly from their website;

The Princess Vacation Protection package of benefits, like many travel protection programs, will refund 100% of your otherwise nonrefundable cancellation fees in the event of an emergency. Yet unlike similar programs, Princess Vacation Protection allows you to cancel your vacation no matter what the reason.


Even if the reason for your cancellation does not qualify you for a full refund under the Special Cruise Enhancement Feature of the Princess Cancellation Fee Waiver Program, you will receive 75% of the non-refundable fees in the form of a credit toward your next Princess vacation. That’s a service unique to Princess Vacation Protection.
And for those wanting even more peace of mind, Princess Platinum Vacation Protection doubles the limits of benefits for Emergency Evacuation/Repatriation, Accident & Sickness Medical Expense and Baggage/Personal Effects coverage under the Princess Travel Insurance Program and also increases the Special Cancellation Enhancement Feature of the Princess Cancellation Fee Waiver Program’s cancellation credit to 100% of the non-refundable fees.


With Princess Vacation Protection/Platinum Vacation Protection, if passengers are delayed pre-cruise for a covered reason, they are eligible for up to $500 per person to cover costs associated with catching up to the cruise. If they're delayed post-cruise for a covered reason, they are eligible for up to $1,500 per person to cover associated costs.



Alternatively, if passengers opt to cancel their cruise after being delayed, under the Princess Cancellation Fee Waiver Program’s Special Cancellation Enhancement they are eligible to receive cruise credits of 75% for Standard Vacation Protection and 100% for Platinum Vacation Protection.

OldFartCruiser January 3rd, 2013 11:22 PM

Quote:

Originally Posted by ProfLangue (Post 1460118)
Anyone ever had this problem? Our flight was delayed leaving its original destination. As a result we were stranded and the customer relations people at princess did nothing to help sceptic tell us it was our responsibility to deal with the airline. They gave us no help. After 12 hours of trying, we ultimately cancelled; the ship had already left port. We have travel insurance but don't feel that a75% future cruise credit is equitable. The flights were made by the cruise line. They charged us a fee to make them Nd yet offered nothing to help us. My 90 year old parents endured the 12 hours far better than I did, but still feel princess should make good for another cruise. Help?

I don't understand Princess not helping. Call Princess and protest. Below is Princess policy from their website:

Air Travel: Princess eZAir®
Princess eZAir® program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Plus, you'll find a host of other exciting benefits:

•Competitive airfare pricing – See real-time airline inventory from multiple carriers at competitive rates in a side-by-side layout for easy comparison.
•Next Port Protection – If you miss your cruise embarkation due to an airline delay or service disruption, Princess will work with the airline to provide flights to the next appropriate port at no cost to you.


O F C'er

ruthlessboss January 4th, 2013 07:45 AM

I guess post #1 (none since) was just to spout off.:roll:

OldFartCruiser January 4th, 2013 09:56 AM

Quote:

Originally Posted by ruthlessboss (Post 1460421)
I guess post #1 (none since) was just to spout off.:roll:

That happens frequently w/ 1st time posters. Eventhough we waste our time answering & commenting on their concerns & questions, it does help us review & inform others on the forum.

O F C'er

awh825 March 14th, 2013 03:12 PM

Another reason to fly in the day before. Personally I would rather pay more money for peace of mind.

momofmeg March 26th, 2013 06:31 PM

Quote:

Originally Posted by ruthlessboss (Post 1460421)
I guess post #1 (none since) was just to spout off.:roll:

True but it was a valid reason-they used choice air booked through Princess.

Lakers Fan March 27th, 2013 12:42 AM

We never had the problem but in 2010 we met a woman and her son who did and it was a mess.

shycruiser June 14th, 2013 10:10 AM

so sorry to hear about this! this is always one of those nightmares when cruising. because once that ship sets sail, there's not much one can do!

the insurance part is always confusing for me too. when it comes to cruising, we always use a TA who can at least explain things better.

TIP: one thing we are trying out for the first time for our southern caribbean cruise out of florida is to book a longer vacation by a day or two and fly into the city a day or so earlier. it's not a guarantee that things won't go wrong but i am hoping it lessens the risk.

still - i sympathize because not everyone has that much vacation time. and it IS added expense as you will require booking hotel nights and probably a taxi from the hotel to the port.

Dhill June 16th, 2013 10:28 AM

We also missed are flight once for a 14 day Hawaini cruise thanks to Alaska airline computers going down.But we were flown to the big Island all expensive paid where we met up with the ship four days later. Upon boarding the ship we were told that we would be given a refund for the days we missed on the ship. Which was put into our O.B.A and the remaining Balance returned at the end of the cruise. And all this done without the help of a T.A:shock:

momofmeg June 16th, 2013 01:39 PM

Quote:

Originally Posted by Dhill (Post 1476336)
We also missed are flight once for a 14 day Hawaini cruise thanks to Alaska airline computers going down.But we were flown to the big Island all expensive paid where we met up with the ship four days later. Upon boarding the ship we were told that we would be given a refund for the days we missed on the ship. Which was put into our O.B.A and the remaining Balance returned at the end of the cruise. And all this done without the help of a T.A:shock:

Unlike the OP the cruiseline accepted resonsiblity in your case, I am glad it worked out for you. I feel when we book air through the cruiseline they SHOULD-and the OP is correct 75% of cruise price for a cruise missed because of "choice air" is not acceptable. Trip insurance should not have to pick up the bill for that. If that happened to me I would never cruise that line again.

momofmeg June 16th, 2013 01:41 PM

I am glad I booked my own flights since my next cruise is on Princess BTW


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