Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Royal Caribbean International
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old September 6th, 2007, 10:10 PM
Senior Member
First Mate
 
Join Date: May 2006
Posts: 254
Default Issues

Has anyone had issues/problems while being on board? And if so what was the out come when it came to dealing with customer relations? I had a few problems while on board. The end result was a future credit with customer service, for a future cruise to be taken with in one year. I hardly think that that is some sort of compensation. Not everyone can take a vacation within a year. This was a once in a life time vacation, and they can't even extend this credit for more then 1 year. Money wise, it does not compare to what I paid for my state room. Very disappointed in RCC.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old September 6th, 2007, 10:26 PM
Senior Member
Cruise Maniac
 
Join Date: Jun 2007
Posts: 155
Default Hard to tell...

It is hard to tell what has happened. What ship? When did you cruise?
What was the scenario?

Thanks
Diane
__________________
Diane White

Disney 2006
SOS 2006
Mariner 2007
Reply With Quote
  #3 (permalink)  
Old September 7th, 2007, 08:28 AM
Member
Passenger
 
Join Date: Mar 2007
Location: Maryland
Posts: 59
Default Issues

A few years ago American Airlines lost all of my wifes luggage. None of mine or the kids, just hers. We booked the flight on our own and not thru RCI.

However, the RCI folks were outstanding! They were more than generous offering my wife outfits, dry cleaning services free of charge, plus a few other minor things. We had zero cooperation from the airline, they clearly gave a rats-a--. In short, for us anyway RCI's customer service was superb & is always a primary consideration when we book a cruise. As you said, they aren't cheap & you have high expectations.
Reply With Quote
  #4 (permalink)  
Old September 7th, 2007, 11:16 AM
Senior Member
Captain
 
Join Date: Sep 2005
Location: Mountains of SoCal
Posts: 606
Default

IMHO customer service is NOT their strong suit. I hit some bumps along the way and even mailed back my C&A card when they failed to remedy an overcharge. Then they took me seriously and were overly gracious. So now I am Diamond + and have even started selling cruises. It only takes a trip to any of the complaint boards to realize that all of the "contempory/mass market" cruise lines are going to drop the ball. It's what they do with it after that that sticks in our minds. Fortunately, I can compare a multitude of cruises with "RCI" and am quite happy with the value for my dollar.

Another problem is the chronic or unreasonable complainer. Any cruise line has to quickly assess if and how you were damaged and compensate you based on that assessment. I met an "RCI" cruiser a couple of years ago who boldly admitted that his wife was down at "Guest Relations" complaining about anything and everything to try and get them upgraded. He said it works quite often and I didn't show my disgust but obviously "they" detract from legitimate complaints. Hope I don't sound too much like a defender, just my perspective, Robbie
Reply With Quote
  #5 (permalink)  
Old September 7th, 2007, 01:22 PM
Senior Member
Yeoman
 
Join Date: Aug 2004
Posts: 616
Default

We can't tell you if the compensation is good enough unless you let us know what the problems were.
Reply With Quote
  #6 (permalink)  
Old September 7th, 2007, 03:01 PM
Senior Member
Admiral
 
Join Date: Jan 2004
Posts: 1,007
Default

Quote:
Originally Posted by fitzla
We can't tell you if the compensation is good enough unless you let us know what the problems were.
Right again, fitzla
Reply With Quote
  #7 (permalink)  
Old September 7th, 2007, 04:47 PM
Senior Member
Yeoman
 
Join Date: Aug 2004
Posts: 616
Default

Quote:
Originally Posted by Roland
Quote:
Originally Posted by fitzla
We can't tell you if the compensation is good enough unless you let us know what the problems were.
Right again, fitzla
Hi Roland!
Reply With Quote
  #8 (permalink)  
Old September 8th, 2007, 06:03 PM
Senior Member
Admiral
 
Join Date: May 2001
Location: Connecticut
Posts: 1,059
Send a message via AIM to Cassandra
Default

Are you expecting a free cruise or all your $$$ back? Nearly everything is only 1 year. That's a long time.
__________________


Serenade of the Seas - '05
Sovereign of the Seas - '07
Reply With Quote
Reply

Bookmarks

Similar Threads
Thread Thread Starter Forum Replies Last Post
Anyone having issues? Roynala Carnival Cruise Lines 6 December 10th, 2008 09:31 PM
NCLA Issues ron43 Norwegian Cruise Lines 8 November 13th, 2007 07:28 PM
Paradise Issues! Roka Travel Gripes! 11 October 28th, 2005 04:07 PM
why so many tipping issues?? ColeCountry Tipping 27 December 15th, 2004 04:18 PM
Estrogen Issues? fasteddie Chit - Chat for Cruisers 0 April 3rd, 2004 01:48 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 12:57 PM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1