My partner and I returned from our 2-week Amazon cruise ten days
ago. I read many reviews about the Tahitian and Pacific Princess,
as well as other Princess ships, and was not ready for the
experience we had. As the moderator alluded to, I know we all have
our own "subjective" experiences, which makes them ours, not anyone
else's. I certainly don't want to step on toes and offend anyone,
but on the other hand, feel the need to share our own personal
experience. I will only share some of our issues, not all.
We arrived in Manaus, Brazil after a wonderful stay at the
Conrad in Miami and a nice flight into Manaus. It was pouring down
rain when we arrived, muggy and wet, but it was wonderful. Gathered
our luggage and met the Princess man and followed him to the
bus.
Our bus was delayed, as we had to wait almost 2 hours for
another passenger to try and "prove" he was on our list, and was
supposed to take the bus (only a 25-minute ride).
The bus ride was fairly uneventful. My other
half and I sat in the front of the bus. There was a driver and a
"guide." The guide tried to break the ice, I guess. He began
telling jokes. He slammed Christians, Muslims, Catholics and
Mormons, and then he attacked women and last but not least -- yep,
gays. He was laughing and rolling his eyes telling the audience on
the bus about two Asian men who had to "push their beds together"
and he referred to one of them as a "mam" instead of a "man." While
he never used the word "gay," he didn't need to! His disrespect and
lack of tolerance for gay men and women was apparent. It was awful.
He was attempting to work up the riders and get a reaction out of
them. I finally, very loudly said, "SO, WHAT? THEY'RE GAY. WHAT'S
YOUR POINT?" He looked down at me and said, "Well, anyway," and
went on to something else, later shooting me a nasty look. I heard
a couple of passengers behind us agree with me.
Got off the bus and went through the terminal, checking in. The
process was smooth and efficient. Left the terminal and walked down
the pier to the ship. There were no signs pointing us in the right
direction. We stopped, and looked -- nothing. It was pouring rain,
so we followed the folks in front of us, not knowing they were
Princess employees and boarding in the Employee Only section. Of
course we were then scolded for trying to board where they board!
Walked back out, and looked around and there were no indicators. It
wasn't our first cruise, so we walked forward to the other
entrance, which was the correct one. I turned around and said to my
partner, "This isn't Celebrity." I couldn't have been more
right.
On Celebrity, we're always greeted with welcome champagne or
juice. The staff is up there, and they offer a warm welcome or
"Welcome Back!," always asking how many cruises we've been on, who
are we, where are we from, etc. There was nothing there -- no
welcome, no smiles -- nothing. We found the elevator and then our
cabin. This was around 2 PM. There was no "sanitation station"
either. On Celebrity, staff is always walking around with hand
sanitizers and even monitoring staff who walk into the food venues,
insisting it be done. Not so on Princess. Not one staff member saw
to this. There were limited hand sanitizers and at one point, I
noticed the one I was attempting to use was empty. I mentioned this
to a staffer walking by, she shrugged her shoulders and kept on
walking.
You know how your cabin attendant is always there? You can't
come or go without a cheerful, "Hello, Sir!" Ours was nowhere to be
seen, until a few hours later. Throughout our stay, he was always
friendly; however, he did forget a morning clean and an evening
clean/turn-down. No worries, he was still pleasant and tried
hard.
After dropping off our carry-on bags, we went to the Maitre'd to
check on our table for 2. We reserved this cruise 6-months prior
and were on a waitlist for an early seating, table for 2. We walked
into the lounge to see the Maitre'd. The woman at the front did not
offer us a number, but said to come back at 3:30. We left to check
out the ship, and buy our Spa Pass for the duration. We came back
at 3 PM and looked around. There were more people in the lounge. I
saw people holding cards with numbers and then realized we should
have been given one, but were not earlier. I felt like we were
"shooed" away. No big deal. We got our number (#27) so we waited
about 2-hours to see the man.
We were talking with other passengers ahead and behind us, still
excited, of course. We saw the Maitre'd "bump" (the new urban hand
shake) other passengers, and they walked away smiling and laughing,
thanking him. We walked up there and his countenance was grim,
almost intimidating. I was respectful and tried to compliment him,
the ship, etc. and he broke in with, "What can I do for you?" I
asked about our table and waitlist. We were waitlisted as number 10
before the cruise. He just shook his head, and said, "No, I'm
sorry. We have a table for you at the late dining." I asked once
more and shared with him our wait list number, my low blood sugar,
short of pleading with him -- and asked nicely. He said, "No, but
I'll put you on my list and let you know if something comes up." We
waited -- and waited.
Interestingly, both couples before us were higher on the
waitlist (one was 15 and one was 22) and BOTH (assuming)
heterosexual couples received their tables for 2. We later learned
that there were empty tables in the early dining. We ran into the
Maitre'd several days later and he said we could show up every
night and wait and see if a table was available, but he wouldn't
guarantee anything. I guess it was his attitude and the fact that
two other couples got what they wanted, and we were lower on the
wait list. The Maitre'd told us that over half the ship on our
cruise had also sailed on the cruise prior, which was the same
itinerary as ours, but in reverse; although the cruise was not
sold, solicited as or booked as a 4-week, but as 2 separate or
back-to-back cruises, and those who sailed the 2-weeks prior had
preference in dining over us! How is that fair?
As a result, we did not eat any dinners in the Club Restaurant.
First time ever that we did not eat in the main dining room; we
were very disappointed. We ended up eating at the two specialty
restaurants, Panorama Buffet or on shore every night. We did have a
couple of lunches in the dining room. The wait staff and Maitre'd,
as a result, received $0 gratuity from us. We gave it to the staff
in the specialty dining. The Panorama Buffet only offers plastic
plates, very limited drink station and no trays! Celebrity offered
more refreshments, trays and glass/ceramic plates and bowls.
Celebrity staff is always there to assist you in bringing your tray
to your table, without asking! Also, Princess does not brew fresh
coffee ("urn coffee" lol). Their coffee is syrup, but not bad for
concentrate. Brewed coffee is a charge.
We found Princess to have nickel and dimed us. Others have seen
that on Celebrity. Perhaps all ships are doing this now.
Room service menu? They only offer cold sandwiches and chips,
chocolate cookies or fruit. Breakfast was only Continental. Juice
after 11 AM? That's a $3 charge. Pizza (the only hot item delivered
to your cabin)? That's a $3 charge. Ice cream? $3. We stayed in a
Mini-Suite too (very similar to a Sky Suite on Celebrity). We
thought there would be an enhanced room service menu and amenities,
not so. No flowers, champagne, stationary, nice robes, pillow
choices, canapés. So we just bit the bullet. I found it odd
that one could pay close to a thousand more and not receive
anything additional (besides square footage). Again, not the case
on Celebrity. In the comparable Sky Suite on Celebrity, one formal
night we enjoyed filet mignon and lobster, wine (and all the
courses) in our Suite! There was no charge for this. In a standard
Concierge Class stateroom on Celebrity, one can order
cheeseburgers, pizza or other good hot meals, at no charge.
The first night we were pretty amazed, as we saw the Captain
come down to the Panorama Buffet and what looked to us, unashamedly
flirt and try to make a pass at one of the female food workers.
Hmmm, does Quid Pro Quo apply to Maritime Law? Incidentally, on our
last night we were eating in the Steakhouse and the Captain walked
by with the trampy woman who worked in the sundry gift shop (yes,
my partner had a run-in with her attitude and lack of service and I
witnessed her talking to another passenger about how a certain,
famous man could "share her pillow"). We became close with a few
employees (as most of us all do) and when we asked our waitress,
she told us the Captain was "always trying to sleep with the female
employees." Nice, huh? He was married she said. Of course that's
not the point. While I'm digressing about the Captain, three times
on the cruise, while he would make his morning and noon
announcements, he said, "This is Captain ____ from the Command
Bridge. The time is 9 AM (or 12-noon) according to my very
expensive Cartier Watch!" Tacky.
The food in the Panorama Buffet was good. Breakfast never
changed, it was the same every day. The dinner buffet was generally
the same food items they were serving in the Club Dining Room
(main). In our opinion, the food on Celebrity was 100% better in
the specialty restaurants, as well as the service, ambiance and
presentation. The lunches we had in the dining room were not as
good as Celebrity. The buffet was not nearly as extensive as
Celebrity, BUT the food was good, sans the desserts. Celebrity gets
the nod there. Also, Celebrity does not charge for pizza, ice
cream/dessert, juices, etc., as their room service menu is
extensive; and they offer hot cooked to order, breakfast/lunch and
dinner.
Our mini suite was large. On the surface it looked beautiful,
but the closer we got, it was very tired and worn (sagging and rips
in the wallpaper, three doors were not level on the hinge, one
drawer was off). I don't believe there has been any restoration
since Princess purchased this ship. The bed was actually very
comfortable. The antiquated TV needed to go (circa 1988). No clock
in the room! We don't have to have one, but it's nice to look at
the phone and see if you're running late for dinner, etc. Who wants
to wear a watch on vaca?
The Pacific Princess is a nice-looking ship. Dark woods and deep
blues, reds and greens throughout. We really didn't have any
complaints with the ship itself, we were pleased. My partner
commented that it looked as if it was decorated by Bombay.
On Celebrity, the staff is always cleaning. Man, we see them
running the vacuums and polishing / sanitizing the rails ALL the
time. Not so on Princess. We witnessed that once.
On Celebrity, we return from an excursion and they have hot or
cold towels and water / lemonade / hot chocolate. Not so on
Princess. Nothing...and they don't even ask, "How was your tour?"
"How was your time on shore?" etc. Hell, there wasn't even a
"Hello! Welcome back!" We felt like we were just being herded. We
continued to get the feeling that it was "all about them", not us,
the passengers.
We really enjoyed the tours on Princess. Another cool thing is
they have a naturalist or a lecturer (Hutch was his name) who
provided daily lectures on the ports. He was also televised, so we
could watch him from our cabin, which was nice. Of course, they
play old re-runs of "The Love Boat", which was fun, especially as
the original Love Boat was the "Pacific Princess" (but of course a
different ship). Didn't watch too much TV, but what little we did,
the programming was good with decent movies, etc.
The mini fridge worked! I liked that they kept the ice bucket in
the fridge (no water in the room either, unlike Celebrity). The
fridge was empty so we could put our juice and booze in there-that
was nice.
We purchased 2 spa passes at $140 each, which was a good deal.
There is a section at the bow of the ship which held a small
Thallossotherapy pool and 16 padded chaise lounges. This private
sun deck / spa area was only for passengers who forked out the
dough, it was supposed to be private, and I think for the most part
it was. It was great to come out here, as we never had to haggle or
"reserve" a chaise. It was quiet and private. Adjacent to this
private deck is the men's and women's locker rooms. The men's
locker room was very nice. There were lockers, a changing area,
deluxe showers and a 'men’s only' steam room. I guess what
bothered us the most was the male entertainers would come in and
use this area as their own personal dressing room! Several times we
witnessed two or three of the staff coming in to: shower, shave,
steam, etc. and LEFT A MESS!! One time, I found myself cleaning up
after one of the "stars", I think his name was “Luke". He was
a pig. My guess was they got ready in there, so they wouldn't have
to clean their own stateroom / bathroom? Makes sense, but still
wasn't appropriate in my opinion.
On one particular morning, we were almost run over in the buffet
line by a crew member's family who came on board for the day (to
eat and visit). We heard them introducing his family to other
staffers on the ship. This was in St. Lucia I believe. Later in the
day, around 3 PM, the ship getting ready to sail at 5 or so, and we
were in the men's locker room showering from our deck time and
steam. The staffer and his male friend (or brother) came in. The
staffer introduced him to one of the entertainers (the "pig") and
they exit to the private deck! We were getting dressed and could
hear one of the men yelling off the ship to someone way down below
on the dock. He did this three times...he was yelling to get
someone's attention down below. I finally walked out to the deck,
and sure enough-it was the family member of the staffer. Nice. Good
impression too. There just didn't seem to be any boundaries with
some of the Princess staff.
We both purchased spa treatments, and they were very good.
Interestingly, Princess uses the same vendor as Celebrity for their
Spa staff and treatments. All were very nice and the prices
reasonable. The products were by Elemis.
Pacific Princess doesn't have the huge theater, it's a Cabaret
Lounge. So the performances are up close and personal, which would
be fine if they were better. We walked out of 4 shows, attending
only 6. The numbers which were not lip-synced were off, just not
that good in my opinion. The view was cut off because it wasn't
stadium seating. It was hard to see anything. Waaay too much make
up, most of them looked like clowns, and very animated for a close,
intimate theater. We stood up in the back on two of the shows, so
we could see. The comedian was excellent in my opinion.
The gaming was OK. We scored at slots and the 2 or 3 times we
went in there, only witnessed one smoker. It wasn't that bad
otherwise. Friendly staff in the Casino.
We had a disagreement with Ronnie at the Excursion Desk. Without
going into detail, he lied to me. After walking up to our cabin, I
called back down there to share with him feedback. He would not
budge. I asked for his supervisor, he told me he had none, and that
he was the "highest we could go." Of course this was not the truth,
and we were given a partial credit. My point is, WHY did we have to
escalate? Par for the course I guess.
I could go on, but won't. I think in all honesty, we would have
put this into perspective much easier, if the service was on par
with what we are used to. I remember being on the roll call board
(on another site) for Princess before the cruise and saying good
things about Celebrity and the other Princess people getting pissed
off. I remember one person saying, "Celebrity is
Stuffy-stuffy-stuffy!" . Well after this past cruise, I guess I am
stuffy and I like stuffy, lol. Never really considered that.
Our experience was very negative, but primarily because of the
service. A provider of hospitality doesn't have to offer the same
menu, agenda or novelties that the next one does, but without the
extra level of quality *service*, it's very difficult to get past
what you feel is lacking. I felt like the staff just didn't care,
in all honesty. We were confident in our opinion that Princess was
doing us a favor, by letting us on their ship. They seem to only
look out for themselves. To them, "it's just a job." Our experience
with this cruise line / ship was the last we will have. They say,
"The old dog only bites once." Well, once was enough for us. I know
this is not everyone's opinion, but sadly it was ours - from the
beginning to the end.
We disembarked the ship on Friday and were sitting in the Miami
airport. Both whipped out hand-held phones and started surfing for
cruises on Celebrity, and we just booked a Celebrity Infinity
cruise for this September. Hoping this re-affirms our faith in
cruising, and so relieved to be going back to the =X=.
I think if we started out with Princess years ago, we either
would not expect anything different or we wouldn't see the value,
and would have stopped cruising. With the exception of one Carnival
cruise in my former life, we have always sailed with Celebrity and
it is such a different and wonderful experience to us. I'm sure
they're not for everyone, but we absolutely love the Celebrity
service, amenities, venues...everything!
Thanks for reading. Sorry for the length, but I hope this
provides insight to anyone who is interested. To those who have
sailed Princess and love them? I mean you no argument or discord.
Enjoy!
On a scale from 1-10 -- Pacific Princess, line and ship:
Service Overall: 1 Food: 5 Entertainment: 3 Venues: 4 Cabin
Attendant and Housekeeping: 7 Food service staff (sans Maitre'd): 4
Excursion Staff(desk): 1 Tours/Excursions: 9 Purser(s): 5 Spa
services: 8 Overall: Won't be back
Happy Sailing everyone!