I would not rate Holland America to high when it comes to its
casinos. I sailed onboard the Prinsendam on Oct 21, 2104 and was
told that I would be rated by my playing habits and that I would
receive casino credit from the Players 21 club on my next cruise
onboard the Prinsendam on July 29, 2015. This was not to be as
promised. When I emailed the players club manager and talked with
the casino manager on board, I got no answers. Why does Holland
America try to entice people to gamble onboard its ships and not
fulfill its obligations? I spent a lot of money on both cruises
with Holland America. I was taken far better care of with Royal
Caribbean when comes to casino perks. In the future, I will have to
reconsider gambling onboard all Holland American ships.
I honestly try and find the best in everything but there was
just too many things that were not good on this short cruise. We
went with friends to help celebrate their anniversary and took this
short cruise as it was very convenient for us( we live outside of
The Good stuff- Embarkation and disembarkation were great. We
used the self assist disembarkation. Our room was on the Empress
deck so we were first off at 7:15 am, in the car and home by 8:30!
The food was better than average in the dining room and in the
Horizon grill. One night some of the appetizers were cold but made
up for it with the entrees. He waiters were very good. We had some
concern about the smaller size of the ship as we usually ar eon
much larger ships to the caribbean, mexican riviera but it worked
out ok,. Actually it was ok and was easy to get around the
The bad stuff- we boarded the ship at 1:00 for a 5L30 departure
which is what we normally do and spend the time by the pool. But
got to the pool the water was green. We asked if that was normal
and were told there was nothing to be concerned about. It was
definitely not inviting and we were not comfortable going in the
water. As there was ionly 1 pool the hot tubs were full as no one
else wanted to go in the pool as well. The next day in port we
quickly walked around the shopping district and went back to the
ship to enjoy the sun and the pool- it was closed! THe water was
very green and when we asked no details weere given but we were
told it was closed until further notice. Not something you want to
hear when it is 90 degrees and humid and no way to cool off. Later
one of the staff said they picked up bad water in Long beach and as
soon as we got back out to sea they would dump it and get fresh
water so there was no pool for the day in port. THe next day at sea
the water looked clear for a while but then we saw it turn green
again. There was no pool time for the whole cruise- not what we
Next we will talk about the bar service at the pool. There was a
lack of people walking around filling drink orders and the ones
that were didn't have a good attitude- almost as if they didn't
want to be there. I spent most of my time waiting in lines at the
bar to order drinks. Not my idea of good service.
Lastly for the day in port we had to detour to get to our
stateroom. Our room was located just off the main lobby but there
were doing construction and the door to our hallway was closed
requiring us to walk halfway back on the ship to find a way to get
back to the lobby. I know that seems trivial but when you have to
do 4-5 times a day it isn't fun.
This cruise had potential but too many inconveniences occurred
to make it pleasant.
This was only my second cruise and was amazed at the size of the
ship. Previously I was on the Fantasy, and boy what a
We boarded in Port Canaveral FL, and compared to Charleston SC,
it was a fast moving event. I do not think my wife and I stopped
longer than 3 minutes at any point until we were on the ship.
Leaving the ship after the cruise went even faster, we were on Deck
1 and carrier our bags, so we were the first group to debark. We
were off the ship to the rental car office, had the car and going
to breakfast before 0830 in the morning. We always stay an extra
day after the cruise to enjoy the Florida Beaches, so the quicker
we can get to that beach the happier we are.
The Fantasy staff I feel were a lot more attentive than what the
staff on the Sunshine was, but that might of been because of the
amount of guest. This was about the only complaint that I had for
the whole cruise, so you know it must of been good.
Serenity Deck was the largest that I have seen on a ship. The Steak
House was well worth the extra cost, we did find out that if you
buy a bottle of wine they will keep it chilled for you until your
next meal if you don't finish it. Burger Place was good, but really
crowded at times.
All and All for my second Cruise I really enjoyed the time I
spent on this ship.