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A little disappointed but good
Publication Date: May 13, 2016

After our move back to Texas, and some few very stressful months, we were encouraged by our friends and family to take a cruise from Galveston. We needed and looked forward to a much overdue and relaxing vacation. Finally! I felt things were going right and a little more “our” way. Our trip was to be 5 nights and 6 days. We were notified the night before our leave, that our itinerary was changed from Cozumel/Progresso to Progresso/Cozumel. We didn’t mind (at the time) for we were excited to be on our first cruise, and sail away! My husband loves to snorkel and scuba, and I just wanted a nice beach to chill at. So we planned our excursion at the beautiful Cozumel destination. Unfortunately, the 3rd day out, after we visited Progresso, (which wasn’t very impressive but a little neat to visit for the first time) our Captain informed that we were not able to make Cozumel. I was a bit disappointed when we heard that the bow thruster wasn’t working properly and winds were too high, etc. But it was shortly after that disappointment that we became a little more

“upset”! We are not ones to complain, but the news we heard pretty much angered us.

We had internet connection, and some of our friends who just debarked prior to our getting on the SAME ship, had also been informed the same bad news from the captain, and they too, didn’t make it to Cozumel. Why would they not change ships or fix the ship prior to the next guests arrival? If there was this known problem, should it not have been repaired? Don’t get me wrong, we had a great time onboard. However, the extra day on ship wasn’t exciting. We enjoyed the shows, the games (IE Bingo), swimming, the food, and even visited the Casino a couple times (though that isn’t my cup of tea). I got a little sick even walking through the Casino area because all the smoking. I feel that if we were able to get off ship as planned, many would not have lingered so much at the Casino area smoking.

To say the least, I’d love to get at least 1 free cruise out of this (not 2 because we did have ½ the fun expected). Just something to compensate my loss at the great destination I desired – Cozumel! I would like to try this again, and reach that final point! After 4 days onboard, I was more than ready to get off. I did relax the first few days but everything became repetitive and that’s not what I spent money to do. I hope they repair the ship prior to anyone else’s disappointment.

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Norwegian Fjords 30th april 2016
Publication Date: May 8, 2016

Great experience, great room, catering varied, spacious without getting lost. service pleasant with the right balance.

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A nice ship but........
Publication Date: April 18, 2016

I just returned from a 15-day Hawaii cruise on Ruby Princess and I am disappointed in what I see going on with Princess. I have cruised with Princess six times over the past 16 years and I have noticed a decline in everything on Princess. On this cruise, the shows in the main showroom were not of the quality of the past. The main production show didn't have the usual awe and pop and the specialty entertainment was sub par at best.

This cruise didn't have the usual quality Vegas style magic act, and the two comedians were just mediocre and boring. One singer that impersonated Nat King Cole was great and the other singer was just ok. It seems that Princess is also attempting to save money on the entertainment. The showroom seats 800 and the first show always filled up fast. You needed to get to the first show at least 45 minutes early to have any chance of a good seat. With two shows most nights and 3100 passengers, only half the people had a chance to see the show. Princess is now attempting to squeeze every

penny from its passengers.

The adult sanctuary now charges to use its services. In the past, it was free unless you wanted to rent a cabana. Princess has seriously increased their price for shore excursions and I believe it is to offset the free room credits they now give. As an example, on our previous Hawaii cruise, the cost of a shore excursion to Pearl Harbor was $89 per person. The same excursion now is $129 per person and all but $22 of that cost is for the round trip bus ride. The $22 was the veteran discount cost for each person to see the Missouri battleship which offers a free shuttle from the Arizona memorial. The Arizona memorial and all of its various museums are free. To get there, the cost to take a city bus one way is $2.00 and $1.00 for seniors and takes about 1/2 and hr. The cost to take a taxi (regardless of the number of people) was $39 one way.

On this cruise, we decided to do this excursion ourselves and the total cost round trip including transportation for five people was $127. The same excursion through Princess would have been $635 for five people and not veteran discount available. The specialty restaurants are great, but have increased their surcharge by $5 to $25 per person.

The alcohol drinks have increased to an average of about $9.50(they were about $6.50) and I noticed that very few people were drinking the beverages. Princess has priced themselves out of the alcohol market and either don't know it or don't care. Coffee is free in the buffet and restaurants however, the 24hr international cafe' sadly charged for a basic cup of coffee.

The anytime dinning was a joke to get reservations. Each morning when I attempted to make reservations, I was told that only 5:30 and 7:45 were available, but they would accommodate walk-ins. If you walked into the restaurants without a reservation, you had a wait of 10 minutes to almost 1 hour. One restaurant only accepted walk-ins from 5:30 until 6pm, then closed its doors to walk-ins until 7:30 pm. The staff in the dinning rooms were hurried and were assigned too many tables to handle. In the past, one team of waiters were assigned one or two tables and the service was quick. Now, the service was slow. The time it took from the moment the waiter took our order until the entree' arrived averaged one hour and 15 minutes each night and this is unacceptable. I noticed several people would get up and leave because the service was slow. It appears Princess is cutting costs in the wrong area.

In the buffet, waiters now serve you beverages that passengers can easily get themselves. One can see where the much needed help in the restaurants has been needlessly diverted. In the new specialty restaurant called Share, the cover charge was a whopping $39 per person. The food was great however, you were limited to selecting only one entree" and the portions were small.

On a few nights, the Cafe' Caribe buffet was converted to a seafood restaurant called the Crab Shack and the food was great. The $20 per person cover charge was worth the all you can eat king crab. I noticed this ship no longer has the midnight bistro and found this very disappointing as it was a great place to go for a late night bite to eat.

The ship now has a free ice cream machine however, if you wanted the same ice cream mixed with milk in the form of a shake, they charged you $1.50.....more money squeezing. On to the gym to work off all those calories, but wait. This ship charges an insane $60 or so to take an aerobics class. What next? Will they charge a fee to use the workout equipment?

We went ashore in Hilo and wanted to use the free shuttle to go to town. We were told that tickets were no longer being given out. This is very poor planning on the part of Princess with a ship this size. Princess does not prepare towel animals in your stateroom and this takes from the cruise experience that other cruise lines offer. I asked my room steward if they could prepare towel animals each night and was given a "yes". I never got one towel animal. Overall, the waits were longer, the quality of food was not as good as in the past and the assorted extra charges were more and higher cost. I don't think I will be traveling with Princess any longer.

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